This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living Facility
Welcome to Lily House Care Home in the heart of Ely, where exceptional care meets a family-oriented approach. Nestled just a short distance from the city centre, our professional team takes pride in delivering excellent residential and dementia care with a genuinely caring culture.
What sets us apart is our commitment to creating a home where residents thrive. Our tailored activity program, stunning gardens, and dedicated team are focused on making residents happy every day. As a part of the Ely community, Lily House Care Home invites you to experience care that goes beyond expectations.
Visit us today and discover our warm and welcoming environment where your loved ones are not just residents; they're family.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.