Alex Wood House by Athena Care Homes is a highly regarded residential care home in Cambridge, dedicated to providing exceptional, person-centred support. Nestled in a quiet nook in Arbury, just three miles from Cambridge city centre, our warm, purpose-built home specialises in high-quality Residential Care, Dementia Care, and short-term Respite breaks.
We pride ourselves on an intimate 'family feel' where your loved one is truly known. Residents enjoy a vibrant lifestyle with an engaging 7-day activities programme, beautiful, landscaped gardens, and delicious, fresh home-cooked seasonal meals. We create a nurturing environment that promotes independence and peace of mind. Contact our friendly Cambridge team to book a private tour.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.