This profile is uncertified and using publicly sourced data
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Business Details
About
Nursing HomeNon-Profit Organisation
John Wills House care home is one of just a few care homes in Bristol currently rated 'Outstanding' by the Care Quality Commission. It is located within the beautifully landscaped grounds of Westbury Fields retirement community. A mile from Westbury-on-Trym village, there's easy access to transport links and local amenities. Known for its friendly, family atmosphere, you're guaranteed a warm welcome and exceptional care whether you're a resident with us or a visitor. It offers a range of care options built around the individual needs of each resident. This includes nursing care, residential dementia care, respite and short-term care and end of life care. Beautifully refurbished rooms are now available for general nursing care on The Beeches
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.