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Second Step

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About

CharityAssociationMental Health Service
We’re a leading mental health charity that’s been putting mental health first for individuals and communities in Bristol and the South West for the last three decades. Working hand-in-hand with the NHS and local authorities, we offer practical help and emotional support tailored to each individual and their recovery. Our experience of working with Bristol’s significant population of rough sleepers means we are well placed to offer skilled support to people with multiple and complex needs including homelessness, drug or alcohol addiction. We believe that with the right support, everyone can take control and make their future their own.

Location

Second Step
162 Pennywell Rd, saint jude's bristol, BST
BS5 0TX, United Kingdom

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.