Located in Upper Eastville, Bristol, The Old Vicarage supports adults with learning disabilities. The dedicated and professional team at our home are committed to providing quality support focused on the needs of the individual. We believe in a personalised approach and everyone living at the Old Vicarage has their own person-centred plan which is reviewed regularly. Our aim is to provide the highest quality support enabling individuals to build on skills, live more independently and to reach their goals. When someone first comes to us for support, we will assess and identify the individual's needs and how we can best assist them. We can also offer day support to people who need it, this support is tailored to the needs of the individuals
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.