A warm and friendly retirement home opposite Frenchay Common, Frenchay House is a Grade 2 listed building. The Frome Valley Walkway runs across the village, there are a number of pubs and churches within walking distance.
Our Management Team will be pleased to invite you to visit the home where we can offer residential care or a more independent way of living in one of our flats, many of which are on the ground floor. We have a number of en-suite bedrooms with private bathrooms and also offer the unique opportunity to stay in a private flat or suite with a bedroom, lounge, kitchenette and bathroom which can be personalised with small items of furniture and pictures.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.