Ghyllside is a community-based mental health and wellbeing service for adults in Steeton, Keighley. It supports people with ongoing mental health needs whose risks, complexities and behaviours that challenge make it difficult to place them in supported living and generic registered care services, but do not require an inpatient hospital setting. Ghyllside embraces and balances the management of risk with comfort, homeliness, dignity, respect and choice.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.