Brooklands Specialist Care Home with Nursing, based in Blackpool, Lancashire.
A beautifully built care home and a team of staff with a reputation for putting people first - Brooklands Care Home has the capacity for 12 residents, a home dedicated to caring for those with acquired brain injury and complex care requirements. Brooklands offers residents an experience tailored specifically to their needs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.