New Oscott Village is part of the ExtraCare Charitable Trust collection in Sutton Coldfield. The Village is a vibrant community with residents involved in many clubs, classes and social events. You are welcome to join the community as a Friend, gym member or volunteer. Residents can enjoy a fantastic range of facilities including a café bar, village hall, wellbeing suite, village shop, hair and beauty salon, library and IT suite, and hobby rooms, and to encourage socialising and making new friends, over 50 weekly activities take place, helping residents make the most of each day. The village provides quality living in light, spacious and stylish apartments with everything residents need right on their doorstep.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.