Nursing HomeAssisted Living FacilitySenior Citizen Center
Heartlands Care & Nursing Home in Yardley specialises in residential and nursing care for older adults. Our experienced care team provides the highest standards of person-centred nursing care and support. Heartlands has sixty-five luxurious bedrooms featuring walk-in en-suite shower rooms. Our home is fully-equipped to care for people with a wide variety of care needs and maintains the highest standards of cleanliness and infection control. The Blakeley Arms pub, cinema room, hair salon and cafe provide a variety of locations for residents to relax and socialise with friends and family. Our dedicated chef and front of house team provide a daily fine-dining experience, with nutritious and varied food to cater for all needs and preferences.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.