We’re delighted to welcome you to Hagley Road Village, part of the ExtraCare Charitable Trust collection. Set on the outskirts of Birmingham city centre, located in Edgbaston, our retirement village provides independent living in beautiful
surroundings for over 55s. We’re a registered charity and our mission is to provide homes people want, a lifestyle they can enjoy and care if it’s needed. Part
of our philosophy is that later life is a time for doing more, not less, that’s why we encourage residents to take part in our varied activity schedule and to start new hobbies.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.