Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard on a permanent and respite basis.
The home offers luxury interiors and facilities including a cinema room, hair salon and a beautiful rooftop terrace. Outside residents can enjoy the landscaped, sensory gardens.
Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park. Many of the large, en-suite bedrooms have park views. Upstairs rooms have balconies while ground floor rooms have direct patio access.
The home is arranged into smaller suites, each with their own stylish dining and sitting rooms, to provide a home-from-home for residents. The team arrange a varied activity programme and outings to local areas of interest.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.