Briarscroft is an attractive care home situated in a residential area of Birmingham.
Close to a train station, our home has transport links providing direct access to Birmingham city centre and all the shops, restaurants and cultural attractions this has to offer.
Our dedicated team provides a range of care and support for our residents, including residential care, dementia care and respite care.
Location
Briarscroft Residential Care Home - Sanctuary Care
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.