Certified by Macmillan Cancer Information And Support Hub - Basildon, Essex • May 24, 2026
Non-Profit OrganisationVolunteer OrganisationMacmillan Cancer
Having tests for cancer and going through treatment can be a stressful and overwhelming experience for patients and those close to them. Our cancer information and support services are located at each of our main hospital sites, and anybody affected by cancer can make contact. You can speak to a specialist cancer nurse or trained volunteer.
There is also an information pod located in the outpatient's department and available Monday to Friday between 9am and 5pm for you to browse our information leaflets.
Location
Certified by Macmillan Cancer Information And Support Hub - Basildon, Essex • May 24, 2026
Macmillan Cancer Information And Support Hub - Basildon, Essex
Certified by Macmillan Cancer Information And Support Hub - Basildon, Essex • May 24, 2026
Monday9:00 AM - 6:30 PM
Tuesday9:00 AM - 4:30 PM
Wednesday9:00 AM - 4:30 PM
Thursday9:00 AM - 4:30 PM
Friday9:00 AM - 12:30 PM
SaturdayClosed
SundayClosed
Frequently Asked Questions About Macmillan Cancer Information And Support Hub - Basildon, Essex
What Number Do I Call To Talk To A Cancer Specialist?
Call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).
What Support Is Available To Help With The Cost Of Living?
You can find support information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/cost-of-living or by calling 0808 800 00 00
Where Can I Make A Complaint About Macmillan Cancer Support?
You can find out more about make a complaint here https://www.macmillan.org.uk/about-us/contact-us/make-a-complaint
Does The Macmillan Website Have Live Chat?
Yes, you can use the live chat option from 8 am to 8 pm every day.
What Number Do I Call For Welfare Rights Advice?
You can call 0808 808 00 00 - availability times are Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm
What Number Do I Call For Energy Advice?
You can call 0808 808 00 00 - availability times are - Monday-Friday, 8am-6pm
What Number Do I Call If I'm Outside The UK?
If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.
How Much Do Calls Cost To Macmillan Cancer Support?
Calls to Macmillan's Support Line on 0800 808 0000 are free on all UK landlines and UK mobile phones.
Calls may not be free from business accounts. You should check with your provider whether there will be a charge for calling before you make the call.
Please note that calls to these numbers are not free when made from phones based outside the UK. If you're calling from outside of the UK or your mobile is registered outside of the UK, you can contact us on +44 207 091 2230.
We are unable to advise on healthcare and welfare systems overseas.
Does Macmillan Cancer Support Have A Forum?
If you or someone you care about has been diagnosed with cancer, we're here to help on the Macmillan Online Community - https://community.macmillan.org.uk/
Are There Cancer Support Resources In British Sign Language?
Yes, we produce cancer information in BSL and can help you to use the Macmillan Support Line - https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language/british-sign-language-bsl
Do You Provide Cancer Information In Different Languages?
Yes please find cancer information in a range of different languages here https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language
Where Can I Find Information About Macmillan's Cancer Centres?
You can find out more information about our Macmillan Cancer Centres here https://www.macmillan.org.uk/cancer-information-and-support/get-help/centres
Where Can I Find Out About Macmillan Grants?
Macmillan Grants are small, one-off means-tested payments to help with the extra costs that living with cancer can bring. You can find out more information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/financial-and-work/macmillan-grants or by calling 0808 808 00 00 between Monday to Friday, 8am to 8pm & Saturday to Sunday, 9am to 5pm
What is the main purpose of the Macmillan Information and Support Centre in Basildon?
The centre provides free support and information to those affected by cancer, including advice on cancer, work, money, life, and emotional support through the Macmillan Support Line.
What are the operating hours for the Macmillan Information and Support Centre?
The centre is open Monday 1:30 pm to 4:30 pm, Tuesday to Thursday 9:00 am to 4:30 pm, and Friday 9:00 am to 12:30 pm. It is closed on Saturdays and Sundays.
How can I contact the Macmillan Support Line and what are the hours?
You can call the Macmillan Support Line at 0808 239 5724, available 7 days a week from 8 am to 8 pm for support related to cancer and associated issues.
Does Macmillan Cancer Support offer services for people who need advice about welfare rights or energy?
Yes, you can call 0808 808 00 00 for welfare rights advice (Monday to Friday 8 am–8 pm, weekends 9 am–5 pm) and for energy advice (Monday to Friday 8 am–6 pm).
Are there any cancer support resources available in British Sign Language or other languages?
Yes, Macmillan provides cancer information and support resources in British Sign Language and many other languages to ensure accessibility.
What types of support services are offered at the Macmillan Information and Support Centre?
The centre offers cancer information, counselling, complementary therapies, support from health professionals, benefits advice, grants advice, and support groups.
How can I access Macmillan's Online Community for support?
Visit the Macmillan Online Community at https://community.macmillan.org.uk/ to connect with others affected by cancer for peer support.
What nearby medical facilities are located close to the Macmillan Information and Support Centre in Basildon?
Nearby medical facilities include Basildon University Hospital, Basildon & Thurrock University Hospitals NHS Foundation Trust, Children's A&E Basildon Hospital, and the Basildon Maternity Unit.
Is there a convenient place to get refreshments near the Macmillan Information and Support Centre?
Yes, Costa Coffee is nearby, offering a place for visitors or patients to relax before or after visiting the support centre or hospital.
How can the nearby Basildon Hospital facilities assist patients visiting the Macmillan Information and Support Centre?
Patients can access a range of services such as surgical units, outpatient clinics, mental health support, and diagnostic departments within Basildon Hospital, complementing the support from the Macmillan Centre.
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