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Business Details
About
Nursing HomeNon-Profit Organisation
Charterhouse is the second St Monica Trust care home to be rated 'Outstanding' by the Care Quality Commission (CQC). It sits at the heart of The Chocolate Quarter, our award-winning retirement village in Keynsham near Bristol and Bath. It boasts beautiful private rooms, elegantly styled communal spaces and outdoor terraces, alongside easy access to the many facilities in the retirement village itself. It is recognised for its high-quality personalised care which combines a range of care options that are built around your individual needs. This includes nursing care, residential care, respite and short-term care and dementia nursing care.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.