Ben Madigan is a purpose-built nursing home, in Newtownabbey for over 60 older people. We support people with physical and dementia needs who require assistance and care.
The home is designed to meet the needs of older people with a comfortable lounge and a fabulous bar. The attractive enclosed gardens and patio provide residents with a relaxing place to sit and enjoy the outdoors.
Our approach to care for the people we support is based on the principle that each person is an individual with particular needs, likes and dislikes. We actively encourage our residents, their families and carers to be involved in care planning, their environment and daily activities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.