Bright Horizons The Treehouse Early Care & Education Centre

Reviews

• AP

  Anna-Carina Plönes

  Sep 9, 2026
  1.0
  Unfortunately, our experience with this nursery has been extremely disappointing. There was a repeated lack of clear and consistent communication regarding my daughter’s nursery place. Her place was only confirmed very close to her intended start date, which unfortunately meant I had to turn down a full-time job offer because I could no longer rely on having childcare in place. After I raised my concerns by email, I received a call asking me to call back, which I unfortunately wasn't able to do that same day. The following day, I received an email stating that we had been removed from the nursery place "at my request" — despite the fact that I had never requested for my child's place to be cancelled. I found this extremely frustrating and unprofessional. My main concern throughout was simply having clear communication and being able to rely on the childcare arrangements while looking for work. In the end, I’m actually glad that my daughter will not be attending this nursery. If communication and organisation are this difficult before a child has even started, I would not feel confident relying on the nursery going forward. Very disappointing experience, particularly when something as important as childcare has a direct impact on a parent’s ability to work. PS: the fact that they don't seem to respond and acknowledge negative reviews on here is quite a big red flag too.
• TT

  Toccard

  Jun 24, 2026
  1.0
  Had my child there for over a year and felt there was a lot of pointing fingers at the alleged child's behaviour rather than any commitments from the staff to actually do something about it. After all, after spending so many hours with the child every day, there should be a recognition that they have an active role to play in moulding that child's behaviour. But no, better spend their time filling reports to the parents. We thus removed our child from that environment, and he has flourished in the new nursery.
• SS

  Stevie

  Feb 11, 2021
  5.0
  The Treehouse is a wonderful nursery. Both of my children 2 & 4 are very happy and content at The Treehouse. The staff are fantastic. They are helpful, kind and very reliable! ❤️

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