OG
Olivia Garrison
Feb 18, 2026
My son has attended since he was 3 months old. As a first time, single mom, the staff has been an integral part of my postpartum mental health. Every director, teacher, and aide has shown him so much love as if he were their own child. I had zero worries when I returned to work after my maternal leave. The staff has helped me tremendously through each of his milestones; offering advice and encouragement that was desperately needed. The directors are always available and accountable for my concerns and questions. The teachers are always very thorough with a review of his day and material needs. My son is now thriving in his toddler class and meeting new milestones. I have no doubt that Chroma is the reason. I highly recommend them.
Our experience with this daycare has been deeply disappointing and concerning on multiple levels.
While my child does not have special needs, he has struggled at times with emotional regulation, which is developmentally appropriate for his age. Rather than focusing on skill building supports and collaboration, the response increasingly centered on labeling and removal. At one point, when a family member picked him up, a teacher stated that she “does not handle special needs kids” when asked about her capacity to support him. This language was inaccurate, stigmatizing, and highly unprofessional.
Communication has also been inconsistent. Behavioral concerns resulted in immediate calls, yet other important incidents were not always communicated in a timely manner. Additionally, the solution most often proposed was reducing my child’s schedule rather than implementing structured in-class supports or accommodations.
There were also serious concerns regarding billing transparency. Parents were asked in advance whether their children would be attending during a two-week holiday break so accounts could be charged correctly. I clearly stated that my child would not be attending. Despite this, I was later charged approximately $350 for that period. I was informed this was due to a “miscommunication” after a regional manager reportedly visited the school. I requested to speak directly with the regional manager to resolve the issue but was never given that opportunity, and the charges were still applied.
I was shown a video of an incident involving my child where a teacher grabbed him by the wrists while he was dysregulated. When I asked the director whether this was appropriate, I was asked, “How would you like for her to react?” rather than being given a clear explanation of the school’s de-escalation or physical handling policies. This response was concerning and raised questions about staff training and appropriate child-safety protocols.
Overall, this center appears to lack the training, capacity, and communication needed to support children who need additional emotional guidance, as well as transparency in billing practices. Families should be aware of these limitations when deciding whether this environment is the right fit for their child.
My son started here in the daycare program and now attends pre-K, and we’ve been very happy every step of the way! He’s been going for over a year now, and we’ve never had any complaints. The staff is always caring and professional, and Evie is amazing — she’s always on top of everything and quick to help if we ever have a question or need anything. We’re very pleased with our experience and highly recommend this school to any parent looking for a safe, nurturing, and well-organized place for their child.
FT
Ferida Tashtanova
Oct 24, 2025
We’ve had a great experience with my son’s daycare. Alicia, the director, is always organized, professional, and on top of everything, she truly keeps the place running smoothly. Another staff member who has been amazing is Evie; she’s been there since my son started and has always been so helpful and caring. All of the teachers are also wonderful, kind, patient, and really great with the kids. I’m very happy with the care and attention my son receives here.
ES
Evelynn swift
May 22, 2024
Absolutely love this center! My daughter enjoys coming to Chroma of Roswell everyday to grow and explore. Even through this is a new school, I see great potential and a long stand relationship in Roswell! Highly recommend :)