Serenades at the Villages

Reviews

• KB

  Kelly Boswell

  6 days ago
  2.0
  We chose Serenades based on promises of safety and care—but were deeply disappointed. ✅ The food was excellent, and my mom regained weight and cognitive strength thanks to good nutrition. Staff were friendly and professional. ⚠️ Activities were minimal and inconsistent. The beloved activity director often had to cover housekeeping and maintenance, showing dedication but also revealing that resident engagement isn’t prioritized. ❌ The biggest issue: safety equipment was non-functional. Motion detectors, bathroom safety lights, bathroom emergency pull cords never worked. My mom fell twice and even exited the facility—incidents that could have been prevented. Despite submitted work orders, nothing was fixed during her 3-month stay. If safety and engagement matter to you, look elsewhere.
• HH

  Howard Henning

  Nov 30, 2025
  5.0
  Such a blessing versus the place my wife was at the last 3 months. Everyone from the front desk , directors, nurses , aides, housekeeping, kitchen, program director and maintenance staff has been warm, considerate caring and they follow up what they say they will do. Always clean, quiet and a warm & safe environment. Couldn’t be happier!
• BB

  Becky Brea

  Nov 29, 2025
  5.0
  My sister just chose this community, and she feels that not only are they great with her husband, but with her as well. Thank you for sincerely caring.
• LL

  L G (LG)

  Nov 29, 2025
  5.0
  Been a while since I was able to visit but can't believe the positive changes. The staff was very friendly and interacting with the residents and the atmosphere just felt different than my visit 3 months ago. Fresh paint and heard new carpeting is on the way. Very nice that a company invests in the building to keep it updated. I was told there was some new leadership and I am impressed the impact that has had overall in this time. Thanksgiving was wonderful.
• AT

  Amber Taylor

  Jul 30, 2025
  5.0
  Our experience with Serenades has been nothing short of exceptional. From the moment we walked through the doors, we were welcomed with warmth, compassion, and professionalism. The level of care provided here is truly outstanding — it's evident that every staff member is deeply committed to the well-being of each resident. The nursing staff deserves special recognition. They go above and beyond every single day, offering not just medical support, but emotional care and comfort to both residents and their families. Their attentiveness, patience, and gentle demeanor provide peace of mind that our loved one is in the best possible hands. What also sets Serenades apart is the incredible activities program. Every day is filled with engaging, meaningful activities tailored to the abilities and interests of the residents. From music therapy and art to interactive games and memory-enhancing exercises, the activities team ensures there’s always something uplifting to look forward to. These moments have brought so much joy and stimulation to our loved one’s days. Above all, it’s the friendly and caring atmosphere that makes this place feel like home. The staff greets you with a smile, takes the time to truly know each resident, and fosters a sense of community that’s both comforting and inspiring. Choosing Serenades was one of the best decisions we've made for our family. We are endlessly grateful for the love, dignity, and expert care they provide ❤️

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