Our Residents at Highland Lakes Assisted Living in Pinellas County enjoy all of the benefits of the finest in residential living coupled with the security of knowing a nursing professional is available 24/7. We take pride in developing individualized plans of service for each Resident; discovering what types of assistance they need, how they like to plan their day, and what their favorite foods and hobbies are. Our commitment to enhancing our Residents’ quality of life makes our senior assisted living facility in Palm Harbor a happy home and creates the peace of mind our Residents and families deserve.
Location
Highland Lakes Assisted Living - A St. Mark Village Community
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.