The concept of The Sarah House Way promotes socialization and encourages independence along with providing exemplary care for all our residents. Housekeeping, linen, and laundry service, as well as delicious, thoughtfully designed menus, are all covered amenities. Included in our service is 24-hour communication with families, weekly and daily updates, and family meetings when needed or requested.
We support our families and residents through transition, acceptance, and acclimating to their new environment. Caregivers encourage our residents to have a “life purpose” by keeping them interested, involved and by creating a happier and a more content lifestyle.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.