The Oaks at Waterman Village is part of the Waterman Village family of Senior Living and Senior Health Care services. Waterman Village offers independent living, assisted living, home health care, nursing care, memory care, rehabilitation care, and physical-occupational-speech therapy outpatient all on one campus, which is why it's considered Florida's TOTAL retirement/senior living community campus.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.