Business Details
About
Assisted Living Facility
We at Regency House Nursing and Rehabilitation Center focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Regency House Health & Rehabilitation Center
181 East Main Street, Wallingford, CT
06492, United States
Hours
Reviews
4.7
163 reviews
5 stars
137
4 stars
15
3 stars1
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many reviews highlighted the staff's attentiveness, compassion, and professionalism, with numerous mentions of staff going above and beyond for residents.
Cleanliness
The facility is consistently described as clean and well-maintained, contributing to a welcoming environment.
Positive Environment
Customers appreciated the friendly atmosphere and the variety of activities available for residents, enhancing their overall experience.
Food Quality
The food received positive feedback for its variety and quality, with many residents enjoying their meals.
Communication
Families noted excellent communication from staff regarding care and updates, which helped ease concerns during their loved ones' stays.
- CSCraig Hill SrDec 26, 20251.0Staff comes in but don't take interest in the person in the bed. Just treated like another patient. These are people, folks!
- SSShiloh Tha ShiDec 20, 20255.0Nursing Supervisor Jen G was thorough and professional
- JSJ. SellittoDec 19, 20255.0Excellent facility and staff. A quiet and healing environment that has a fantastic Therapy department. It was comforting to have my loved one here.
- ALAnnette LoganNov 26, 20255.0Welcoming environment, up to date check screening for security.
- KZkaren zealorNov 14, 20254.0Rehab rooms are double occupancy with small TVs and very little space, however the place is clean and bright.
Frequently Asked Questions About Regency House Health & Rehabilitation Center
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does Regency House Health & Rehabilitation Center provide?
The center provides post-acute rehabilitation, long-term care, physical, speech and occupational therapy, heart failure and cardiac recovery, pulmonary disease management, neurology and stroke rehab, orthopedic and post-surgical care, amputee rehab, diabetes management, IV therapies, respite care, palliative and hospice care.
What is a skilled nursing facility (SNF)?
A SNF provides 24-hour licensed nursing care and rehabilitation services including intravenous therapy, post-surgical stabilization, pulmonary management, wound care, medication assistance, and help with daily living activities like dressing, bathing, walking, and eating.
What are the visiting hours at Regency House Health & Rehabilitation Center?
Visiting hours are generally from 8 am to 8 pm, with flexibility as the center does not have restrictive visiting hours like hospitals.
Can family pets visit residents at the facility?
Yes, most family pets including dogs and cats are welcome. Vaccination records may be required and some breed restrictions may apply.
How soon does rehabilitation therapy begin after admission?
Therapy sessions start within 24 hours of admission and may be offered up to seven days a week, tailored to each guest's care plan.
What should guests expect regarding meals at the center?
Guests receive daily menus based on individual diets and preferences, with an always available menu option. Dietary aides assist with healthy selections and guests are encouraged to dine socially in common areas.
Are guests allowed to have overnight stays outside the center?
Short-term Medicare and insurance patients may leave for special occasions but not overnight. Long-term Medicaid patients can have leaves of absence approved by the medical team. Private pay patients have no restrictions.
How can guests or visitors find Regency House Health & Rehabilitation Center?
It is located at 181 East Main Street, Wallingford, CT 06492. Nearby notable places include Sala's Corner Store, Saint John Cemetery, and various eateries and services on East Main Street.
What nearby amenities are available for visitors or guests around Regency House?
Nearby amenities include Sala's Corner Store for groceries, Fran's Pastry Shop and Elizabeth's Bakery for baked goods, and several restaurants like Carini's Pizzeria and Hong Kong Chinese Restaurant for dining options.
What nearby services can assist families or guests during their visit?
Nearby services include CLR Lawn Care and Exquisite Cleaning for household needs, PC Services for IT support, and Esthetics by Jackie and Sun Nails for beauty services, providing convenience for families during visits.