Question 1

What is a skilled nursing facility (SNF)?

Accepted Answer

A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.

Care at our center typically includes:

Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization 
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating

Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).

Question 2

Is a skilled nursing facility (SNF) like a hospital?

Accepted Answer

Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.

Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.

Question 3

What paperwork is required for admission?

Accepted Answer

Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.

Please enquire with our admission team as to which documents you are required to provide copies of.

Question 4

What are the visiting hours?

Accepted Answer

While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.

Question 5

Can our family pet visit?

Accepted Answer

Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.

Question 6

What should i expect when it comes to meals?

Accepted Answer

We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.

Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.

Question 7

What should I leave at home?

Accepted Answer

Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.

Question 8

What level of privacy can guests expect?

Accepted Answer

We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.

Question 9

How soon will therapy or rehabilitation begin?

Accepted Answer

Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.

Question 10

Are patients able to spend a night at home?

Accepted Answer

Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.

Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.

Private Pay Patients – These guests have no restrictions.

Question 11

Who will be my doctor?  When does the doctor visit?

Accepted Answer

We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.

Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.

Question 12

Will i have a voice in my care plan?

Accepted Answer

It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.

When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.

Question 13

How long will guests stay at the center under their SNF benefit?

Accepted Answer

Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.

Question 14

How can guests leave the center?

Accepted Answer

When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.

Learn more about how we support the safe transition home with our Passport to Home Program.

Question 15

What happens when it's time to go home?

Accepted Answer

As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home.  We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.

Learn more about how we support the safe transition home with our Passport to Home Program.

Question 16

What types of care and rehabilitation services does MapleView Health & Rehabilitation Center provide?

Accepted Answer

MapleView offers 24-hour skilled nursing care including short-term rehabilitation, intravenous therapy, post-surgical stabilization, pulmonary management, wound care, medication assistance, and daily living support such as dressing and bathing. Additional services include psychiatric care, social services, podiatry, optometry, housekeeping, laundry, and personal hygiene support.

Question 17

How is a skilled nursing facility (SNF) like MapleView different from a hospital?

Accepted Answer

Unlike hospitals that provide emergency, intensive care, and surgery, MapleView SNF offers around-the-clock nursing care focused on rehabilitation and assistance with daily activities in short-term or long-term stays, managed by licensed nurses and therapists.

Question 18

What documents are needed to be admitted to MapleView Health & Rehabilitation Center?

Accepted Answer

Guests or their responsible parties must complete an Admission Agreement within 48 hours of arrival. The admissions team will inform you of any required documents to provide copies of during admission.

Question 19

What are the visiting hours at MapleView Health & Rehabilitation Center?

Accepted Answer

The center generally suggests visiting hours from 8 am to 8 pm daily, welcoming all visitors with comfortable areas for family and friends to gather.

Question 20

Are family pets allowed to visit MapleView?

Accepted Answer

Yes, most family pets including dogs and cats are welcome. Vaccination records may be requested and some breed restrictions might apply.

Question 21

What meal options are available to guests at MapleView?

Accepted Answer

Guests receive daily menus tailored to individual diets and preferences, with an “always available menu” option. Dietary aides assist guests in making healthy choices to support care goals. Dining in common areas is encouraged for social benefits.

Question 22

What level of privacy can guests expect during their stay at MapleView?

Accepted Answer

Guests have private rooms respecting their privacy while maintaining adequate supervision. Common areas are open to all guests for social interaction.

Question 23

Can guests at MapleView leave for overnight visits at home?

Accepted Answer

Short-term Medicare and Insurance patients may leave for special occasions but not overnight. Long-term Medicaid patients can have approved leaves of absence based on Medicaid guidelines. Private pay patients have no restrictions.

Question 24

What nearby facilities can help visitors when attending MapleView Health & Rehabilitation Center?

Accepted Answer

Nearby places like Residential Management Service offer home improvement supplies, and Antonella’s Home Daycare can assist families needing childcare. Walmart Rocky Hill is convenient for shopping needs during visits.

Question 25

Are there any recreational or community spaces near MapleView for guests or visitors?

Accepted Answer

Yes, Fuller Field provides a nearby soccer field and gym for sports and recreation. Rocky Hill Park Department offers community park spaces perfect for outings before or after visits.

Question 26

Where can visitors find additional health or personal care services around MapleView?

Accepted Answer

Nearby health-related services include OMG Smiles Orthodontics for dental care, Atria Greenridge Place assisted living, and Fashion Nails beauty salon for personal care needs.

MapleView Health & Rehabilitation Center

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