Question 1

What is a skilled nursing facility (SNF)?

Accepted Answer

A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.

Care at our center typically includes:

Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization 
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating

Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).

Question 2

Is a skilled nursing facility (SNF) like a hospital?

Accepted Answer

Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.

Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.

Question 3

What paperwork is required for admission?

Accepted Answer

Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.

Please enquire with our admission team as to which documents you are required to provide copies of.

Question 4

What are the visiting hours?

Accepted Answer

While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.

Question 5

Can our family pet visit?

Accepted Answer

Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.

Question 6

What should i expect when it comes to meals?

Accepted Answer

We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.

Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.

Question 7

What should I leave at home?

Accepted Answer

Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.

Question 8

What level of privacy can guests expect?

Accepted Answer

We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.

Question 9

How soon will therapy or rehabilitation begin?

Accepted Answer

Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.

Question 10

Are patients able to spend a night at home?

Accepted Answer

Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.

Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.

Private Pay Patients – These guests have no restrictions.

Question 11

Who will be my doctor?  When does the doctor visit?

Accepted Answer

We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.

Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.

Question 12

Will i have a voice in my care plan?

Accepted Answer

It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.

When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.

Question 13

How long will guests stay at the center under their SNF benefit?

Accepted Answer

Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.

Question 14

How can guests leave the center?

Accepted Answer

When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.

Learn more about how we support the safe transition home with our Passport to Home Program.

Question 15

What happens when it's time to go home?

Accepted Answer

As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home.  We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.

Learn more about how we support the safe transition home with our Passport to Home Program.

Question 16

What types of care and services does Village Crest Center for Health and Rehabilitation provide?

Accepted Answer

The center offers 24-hour skilled nursing care including short-term rehabilitation, intravenous therapy, post-surgical stabilization, pulmonary management, wound care, medication assistance, and help with daily living activities. Additional services include psychiatric services, social services, podiatry, optometry, housekeeping, laundry, and personal hygiene.

Question 17

How does a skilled nursing facility differ from a hospital?

Accepted Answer

Unlike hospitals which provide short-term stays with a range of diagnostic and intensive care services, skilled nursing facilities like Village Crest provide around-the-clock care for short or long-term rehabilitation, therapy, and assistance with daily activities, staffed by licensed nurses and therapists.

Question 18

What admission paperwork is required when coming to Village Crest Center?

Accepted Answer

Guests or responsible parties must complete an Admission Agreement form within 48 hours of arrival. The admissions team will advise on which documents need to be submitted.

Question 19

What are the visiting hours at the center?

Accepted Answer

Visitors are generally welcome from 8 am to 8 pm daily, with no strict restrictions. There are multiple comfortable areas for visiting family and friends.

Question 20

Are family pets allowed to visit Village Crest Center?

Accepted Answer

Yes, most family pets including dogs and cats are welcome. Vaccination records may be requested and some breed restrictions could apply.

Question 21

How soon does therapy begin after admission?

Accepted Answer

Therapy sessions start within 24 hours of admission and are available up to seven days a week, tailored to individual care plans.

Question 22

What options exist for guests leaving the center during their stay?

Accepted Answer

Short-term Medicare and Managed Care guests may leave for special occasions but not overnight. Long-term Medicaid guests can have approved leave of absence based on regulations. Private Pay guests have no restrictions.

Question 23

What nearby medical facilities can assist with complementary care to Village Crest Center?

Accepted Answer

Nearby are New Milford Hospital, Nuvance Health Medical Practice for Behavioral Health, Rheumatology, Pulmonary and Sleep Medicine, Radiation Oncology, General Surgery, and primary care providers, which can support comprehensive medical needs.

Question 24

Are there fitness and wellness nearby options for guests or visitors?

Accepted Answer

Yes, nearby facilities such as New Milford Fit Body Boot Camp and Cultivating Light Yoga offer fitness and recreational opportunities that guests and visitors might enjoy before or after their visits.

Question 25

What are the center's regular hours and availability for appointments?

Accepted Answer

Village Crest Center operates daily from 8:00 am to 8:00 pm and offers appointments including options for virtual visits.

Village Crest Center for Health and Rehabilitation

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