Brand Certified
Riverside Health and Rehabilitation Center
4.6(414 reviews)
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
Business Details
745 Main Street, East Hartford, CT
06180, United States
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
(860) 289-2791
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
https://riverrehab.com/
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
About
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
Assisted Living Facility
We at Riverside Health and Rehabilitation Center focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
Riverside Health and Rehabilitation Center
745 Main Street, East Hartford, CT
06180, United States
Hours
Certified by Riverside Health and Rehabilitation Center • Mar 01, 2026
Reviews
4.6
414 reviews
5 stars
336
4 stars
42
3 stars2
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many reviews highlighted the caring and attentive nature of the staff, with specific mentions of individual staff members who provided exceptional service.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a positive atmosphere for residents and visitors.
Food Quality
There are mixed reviews regarding the food, with some praising it while others expressed dissatisfaction with the quality and variety.
Communication
Customers appreciated the staff's willingness to communicate and provide answers to questions, enhancing the overall experience.
Negative Experiences
A few reviews noted serious concerns regarding patient care and staff responsiveness, indicating areas that require improvement.
- CAClement AllenFeb 13, 20264.0When I first got to the home it was not positive. My problem was some people done know how to talk to other people. As time when on some things got better. Karen the aide is caring and take pride in her work 5 stars for her. The nurses are good. Therapy was good and I have no problem with any one there. Food some good and some not too bad. The place is clean. Susan is a very nice person to me and was respectful towards to me and she listened to me. She smiles all the time. Jevar is a very good CNA. He makes sure I am clean I give him a 5 1/5 stars. He said I respect you as someone older.
- JMJustine MoodyFeb 10, 20265.0I really appreciated how they are treating my loved one and their greeting to me and my family on our visits. If and when I ask questions, just their willingness to give me answers. It’s very well kept.
- WAWanda AcevedoFeb 10, 20265.0I very satisfied with Susan, Darien ,Tony.They good care my mother in law at100porcent.i recommended them everywhere.Employees like them the company need honestly.i happy that service them given a Lucia carmona.we dissapointing when CNA Michelle giving bad care a Lucia I never recommended CNA Michelle in another place.Thanks
- CEC. ElarabiFeb 5, 20265.0⭐⭐⭐⭐⭐ From the moment my mom, Maryann O.❤️, was sent to Riverside Rehab, I felt an immediate sense of relief. After her recent hospitalization, she needed rehabilitation, and I was honestly very nervous—she did not have a positive experience at another rehab facility a few years ago. This time, however, has been completely different in the best possible way. Riverside Rehab is immaculate. The building is spotless, smells clean, and has such a warm, calming atmosphere. From the nurses and CNAs to the laundry staff and everyone in between, every single person we encountered was welcoming, kind, attentive, and genuinely caring. You feel the compassion the minute you walk through the doors. It took me a few days to get up there after her admission, and what truly touched my heart was that they did not simply leave her in a hospital gown. The staff had already provided her with three brand-new outfits, made sure she was clean, comfortable, and looking beautiful. Of course, I brought all of her personal belongings shortly after, but knowing she was cared for with such dignity from the very first moment meant everything to me. The patient care coordinator personally introduced herself to me, and every staff member took the time to do the same. Their professionalism, friendly smiles, and attention to detail truly stood out. Most importantly, my mom is happy—very, very happy—and that says it all. Although Mom has only been here for less than a week and hasn’t fully started her rehab yet, I already feel confident that this team will help get her back on her feet and back to herself. This facility came highly recommended, and I can honestly say it has exceeded my expectations. I wholeheartedly recommend Riverside Rehab to anyone looking for a clean, compassionate, and professional rehabilitation center for their loved one. This place truly feels like a second home.
- FGFrancisco L Rivera GonzálezFeb 3, 20265.0Hi,That's my second time in three months cause I have back to back hip surgeries,my first time was in December 12 2025 to January 6 2026 and after my second surgery i came back.The staff all the people who work here take proper care of me with kind attention,respect and fulfill all my needs.All of them make me feel like family.I really recommend Riverside Rehabilitation center for your rehab-recovery.Thanks
Frequently Asked Questions About Riverside Health and Rehabilitation Center
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does Riverside Health and Rehabilitation Center offer?
The center provides post-acute rehabilitation, long-term care, physical, speech, and occupational therapies, as well as heart failure, pulmonary, neurology, orthopedic, amputee rehab, diabetes management, IV therapies, respite, palliative, and hospice care.
What is the typical visiting hours policy?
Visiting hours are generally suggested from 8 am to 8 pm, though the center does not have restrictive visiting hours and welcomes visitors with multiple comfortable common areas.
Are family pets allowed to visit at Riverside Health and Rehabilitation Center?
Yes, most family pets like dogs and cats are welcome; vaccination records may be requested and some breed restrictions apply.
How soon does rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and can be offered up to seven days a week based on individual care plans.
What meals are provided and can dietary preferences be accommodated?
Meals are tailored to individual diets and preferences, with an always-available menu, and dietary aides assist guests to make healthy selections supportive of their care goals.
Is there a way to ensure a smooth transition home after care?
Yes, through the Passport to Home program, guests receive follow-up calls and virtual visits to support safe home transition and ongoing therapy as needed.
Are there nearby fitness or wellness facilities for family and visitors?
Yes, nearby places include the YMCA and East Hartford YMCA, which offer community services and sports and fitness instruction, ideal for visitors seeking wellness activities.
Where can visitors find pet care services near Riverside Health and Rehabilitation Center?
Vet For Pet Animal Hospital and Vet for Pet Wellness and Emergency Animal Hospital are nearby veterinary services convenient for pet care needs.
Are there local government or community services near the center?
Yes, the East Hartford Town Hall, East Hartford Tax Collector, and Town of East Hartford Government offices are nearby, helpful for any civic needs visitors or families might have.
What are the center's main operating hours for visits or appointments?
The center is open daily from 8 am to 8 pm, and additional services are available by appointment including virtual visits.
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