Business Details
About
Assisted Living Facility
We at Riverside Health and Rehabilitation Center focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Riverside Health and Rehabilitation Center
745 Main Street, East Hartford, CT
06180, United States
Hours
Reviews
4.6
403 reviews
5 stars
327
4 stars
40
3 stars2
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and attentive, highlighting individual staff members who made a positive impact.
Cleanliness
Numerous reviews noted the facility's cleanliness and well-maintained environment, contributing to a positive experience.
Food Quality
Feedback on food quality was mixed, with some customers expressing dissatisfaction with the meals provided.
Care Quality
While many reviews praised the quality of care and rehabilitation services, there were also serious concerns raised about neglect and inadequate attention to patients.
Facility Issues
Some reviews mentioned ongoing maintenance issues, such as a non-functioning elevator, which affected the overall experience.
- WDWilliam Degraw4 days ago5.0Riverside rehabilitation center is the best.staff and doctors are beyond great.the staff member.are always willing to help out.the food is phenomenal.rhis is the best health and rehabilitation center in the state of Connecticut.
- ADAna DavilaJan 2, 20265.0Everyone was very polite and helpful... I enjoyed three hours visiting a friend.
- JDJose DiazDec 21, 20255.0Very happy to get to know them, alsome people and very understandable
- QRQuetcy RuizDec 12, 20255.0The staff was amazing from the nurses to the aides to administration i was here for recovery from total knee replacement i was well taken care of and the rehab department was amazing i will be returning when i get me other knee done thank you everyone happy holidays God bless you all!!!
- EMEmma Lee MillsNov 28, 20251.0This facility is horrible and I went to see my loved one. The over whelming smell of infection and rotting flesh was devastating. We had to open his window up and spray his room. His foot was oozing puss and other fluids. There was blood all over his floor by his bed. His legs were so swollen and had wounds and blisters all over him. He had a wound bandage that was last cleaned and changed 11/24/2025. We had to clean him up. Thank God my mom is a nurse and knew what she was doing. My loved one looked like hell. He hadn't been showered in 2 days. The amount of dried skin built up on his foot and leg was insane. His room was filthy. I would give them a one star if I could. That place should be shut down. I have called the state on them and put a camera in his room. We have tried to move him but they lie on his records and make it seem like he is impossible. I am disgusted with this facility and the state for not doing anything. The nurses and aids should not have licenses and be able to practice medicine in any form.
Frequently Asked Questions About Riverside Health and Rehabilitation Center
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does Riverside Health and Rehabilitation Center offer?
The center provides post-acute rehabilitation, long-term care, physical, speech, and occupational therapies, as well as heart failure, pulmonary, neurology, orthopedic, amputee rehab, diabetes management, IV therapies, respite, palliative, and hospice care.
What is the typical visiting hours policy?
Visiting hours are generally suggested from 8 am to 8 pm, though the center does not have restrictive visiting hours and welcomes visitors with multiple comfortable common areas.
Are family pets allowed to visit at Riverside Health and Rehabilitation Center?
Yes, most family pets like dogs and cats are welcome; vaccination records may be requested and some breed restrictions apply.
How soon does rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and can be offered up to seven days a week based on individual care plans.
What meals are provided and can dietary preferences be accommodated?
Meals are tailored to individual diets and preferences, with an always-available menu, and dietary aides assist guests to make healthy selections supportive of their care goals.
Is there a way to ensure a smooth transition home after care?
Yes, through the Passport to Home program, guests receive follow-up calls and virtual visits to support safe home transition and ongoing therapy as needed.
Are there nearby fitness or wellness facilities for family and visitors?
Yes, nearby places include the YMCA and East Hartford YMCA, which offer community services and sports and fitness instruction, ideal for visitors seeking wellness activities.
Where can visitors find pet care services near Riverside Health and Rehabilitation Center?
Vet For Pet Animal Hospital and Vet for Pet Wellness and Emergency Animal Hospital are nearby veterinary services convenient for pet care needs.
Are there local government or community services near the center?
Yes, the East Hartford Town Hall, East Hartford Tax Collector, and Town of East Hartford Government offices are nearby, helpful for any civic needs visitors or families might have.
What are the center's main operating hours for visits or appointments?
The center is open daily from 8 am to 8 pm, and additional services are available by appointment including virtual visits.