Business Details
About
Assisted Living Facility
We at The Pines at Bristol Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
The Pines at Bristol Center for Nursing and Rehabilitation
61 Bellevue Avenue, Bristol, CT
06010, United States
Hours
Reviews
4.3
129 reviews
5 stars
98
4 stars
8
3 stars0
2 stars
4
1 star
19
- BSBrenda ShawJan 2, 20261.0My father in law was admitted there for rehab about a month ago after leaving NB General from a toe amputation. I have never been in a more horrible place. Continuously cold food, no fresh water daily, water left on his table at night when we visited was from the day before. He takes chemo pills which need to be taken first thing in the morning with milk. Didnt get these until after 11am. No one went in to check on him. I called the social worker to complain about the food being cold and nothing was done about it. He doesn't have any dietary rest restrictions but wasn't given what he requested on the menu. Patients were out in front of nurses station being fed instead of in their rooms. People not very nice either. As I said, he was there for rehab. No one let him get up. Don't send your family members here!!
- KHkevin hicinbothemDec 28, 20251.0The aides and nurse's are great. Althought when the nurses start their shift in the morning their top priority is where they are ordering breakfast from. The pines are always short staffed and the social work department dont seem to know what their job is or how to do it.
- JTJ tDec 20, 20252.0Dirty place. Not cleaned very often. And when they do they do a lousy job. Even the outside isn't taken care of. Dead plants (depressing).
- RHRobert HicinbothemDec 20, 20251.0My brother was at The Pines for 2 months following an amputation of his leg and a 3-week stay at Gaylord. First the positive: the nursing care was pretty good and the facility was accomodating in allowing use of public spaces for larger family visits. The staff he had the most contact with, nurses and aides, were very pleasant and helpful. The negative: if your loved one is elderly, passive, or unable to advocate for themselves, they will sit in soiled undergarments for longer than acceptable. This was a common complaint we overheard from families walking by the room. I don’t know if the facility is short-staffed or why this occurs, but it does occur regularly. I will say bluntly that the “social workers” are horrible. I truly have no idea what they do. I know they do not check in on the patients, coordinate care for transition home, make referrals, respond to requests for meetings, do what they say they will, or accept responsibility for any of their failings. We involved the social work director and facility administrator in our concerns and it became clear why there are so many problems. When asked how a family determines what is needed at home and steps to access social assistance programs, we were told, “That’s what google is for” by both the administrator and director. I can’t fully list all the challenges faced dealing with staff but they included discharge being pushed back because the wrong insurance information was provided to the agency providing equipment for home, not following up to verify equipment would be home for when he was discharged, no referrals being made for VNA, PT, OT or home health care, and no medication or prescriptions called in for when he got home. We are a very involved family and one of us was present nearly every day my brother was there. We were asking questions and seeking information from day 1. If we had problems, I pity anyone who is trying to navigate the system on their own. When my brother got to the Pines, we all had positive attitudes about where things were headed. That was more and more difficult to maintain at the Pines and virtually impossible by the end. If you can avoid placement here, do it.
- FJFranklin JonesDec 1, 20255.0My Grandfather was admitted back in September on the passport level for Occupational Therapy and has had excellent care and treatment. The CNA's are very attentive, caring and are very professional and respectful to the residents and families. The Occupational and Physical therapists are fantastic and also very professional and respectful. All around a very nice place. I would definitely recommend The Pines for anybody who needs therapy or long term assisted living. My Grandfather also said if he ever needed long term care the Pines would be his first choice!
Frequently Asked Questions About The Pines at Bristol Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What is a skilled nursing facility (SNF) and what care does it provide?
A SNF provides 24-hour licensed nursing care and rehabilitation services for individuals requiring nursing care, including therapy, wound care, medication assistance, and help with daily living activities such as dressing and bathing.
How does a skilled nursing facility differ from a hospital?
Hospitals offer short-term stays focused on diagnostics, surgery, and emergency care, while SNFs provide round-the-clock nursing and rehabilitation care for both short- and long-term stays, focusing on recovery and assistance with daily living activities.
What paperwork is needed for admission to The Pines at Bristol Center for Nursing and Rehabilitation?
An Admission Agreement form must be completed within 48 hours of arrival. The admissions team will provide information on any other required documents.
What are the visiting hours for guests?
Visiting hours are generally from 8 am to 8 pm, with no restrictive policies. Guests are welcome to visit and gather in various areas within the center.
Are family pets allowed to visit the center?
Yes, most family pets including dogs and cats are welcome. Vaccination records may be requested and some breed restrictions could apply.
What can guests expect regarding meals during their stay?
Meals are tailored to individual diets and preferences with a daily menu and an 'always available menu' option. Dietary aides assist guests in making healthy choices, and dining in common areas is encouraged for social benefits.
What is the approach to privacy and safety for guests?
The center prioritizes a safe and supportive environment with adequate supervision while respecting guest privacy. Rooms are private, and common areas are open to all visitors.
When does therapy or rehabilitation typically begin after admission?
Therapy sessions begin within 24 hours of admission and are offered up to seven days a week according to individual care plans.
What nearby places of interest are close to The Pines at Bristol Center for Nursing and Rehabilitation?
Nearby venues include Turning Point Bakery, a local cafe and bakery; Bristol Public Library, a community hub and landmark; and Memorial Military Museum, offering historical exhibits.
How can nearby places benefit visitors or guests at The Pines at Bristol Center for Nursing and Rehabilitation?
Visitors can enjoy refreshments at Turning Point Bakery before or after visiting loved ones. Guests might find enriching experiences at Bristol Public Library or explore local history at the Memorial Military Museum during their stay.
Are there nearby health and legal services around The Pines at Bristol?
Yes, nearby are health providers like OMS Associates and Bristol Health Primary Care, and legal services such as Furey, Donovan, Tracy & Daly, P.C., which can assist families with medical and legal needs supporting guest care.