Business Details
About
Assisted Living Facility
We at The Cascade Bethel focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
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- CAColleen AvalloneApr 16, 20255.0My dad has been a resident at the Cascades for many years and my family is so pleased with his ALF choice. He gets great care when needed, delicious gourmet meals, transportation to appointments and fulfilling recreation activities. It’s a very family centered facility. Staff is friendly and so helpful. Kitchen staff and chef always prepare and serve wonderful meals. Laundry and room cleaning services are top notch and always delivered with a smile. Nursing staff is on top of all his needs should something arise. Aides that work there are super friendly and committed to being a presence in the resident’s lives. It’s such a welcome relief to know that dad has landed in the best place for him to thrive.
- LLLemApr 17, 20245.0I can't say enough about The Cascades Assisted Living, and recommend this to anyone considering assisted living.The care that my father receives has been exceptional, and the Director of Nursing came in on her day off, because my father was moving in that day. Some of his aides have been there for 10 or 20 years and they treat him with incredible care, respect and encouragement. He is feeling better and is more engaged than he has been in years because of the excellent and personal care at The Cascades. I work in hospice and have seen numerous facilities and The Cascades is one of the best!
- TDTodd DyerMar 29, 20245.0Thank you for taking care of my Uncle!
- SDShellane D.Mar 29, 20245.0The Cascades is a Hidden Gem in Bethel CT. It is a small Independent and Assisted Living community. The residents are happy and long lived. The community is clean and the food is excellent, fresh and locally sourced. Great dedicated staff.
- SFSahara FarrugioApr 20, 20231.0My journey to misery with Cascades began in early 2023 when I was recommended through colleagues of mine (I'm a funeral director so I work closely with facilities such as this) to speak to JaKeith (who was the executive director at the time) about possibly getting my Mom placed there. I spoke to JaKeith on many occasions, and was very upfront about my Mom's mental/financial status, before flying my Mom out from Las Vegas to get a tour and take serious next steps. On 3/15/23 my Mom and I met with JaKeith at Cascades and he was nothing but reassuring while giving us a tour and showing us the available rooms. The next step was to meet with Maureen for an evaluation and we were ready for an April 1 move in date...if only I'd known then that this whole process was a JOKE... The evaluation ended with Maureen and JaKeith continuing to reassure me that all the needed was a medical evaluation from my mother's primary care DR stating that her conditions were chronic and stable. So my Mom had to fly back to Vegas where she already cancelled a lot of her stuff with the assumption she'd be moving to CT soon. We got the forms completed and I then tried to contact the team again. On 3/23 I called and HEARD Maureen on the other end decline my call before the nurse told me she was 'in a meeting and would call me right back' Sent an email on 3/31 with all my disappointments - no response Left ANOTHER voicemail for Maureen 4/5 and emailed her the forms - no response sent ANOTHER email 4/10 - no response Left ANOTHER voicemail 4/14 - no response Called AGAIN and asked the receptionist Nicolette to put a hand written note on Maureen's desk to call me - no response Called AGAIN yesterday, 4/19 - spoke to Kay, who I presume may be a partner of Maureens - this time I broke down on the phone crying explaining to Kay all I'd been through and that I just needed an answer so we could move forward. STILL NO RESPONSE!!! I am completely disgusted and disheartened with the lack of care and compassion from this team - namely Maureen. They should be ashamed of themselves and I hope this review can help someone else avoid this whole drama that I've been through. If someone somewhere reads this from Cascades and can reach out - I am still very willing to have a conversation to express my feelings. Meanwhile, my Mom is still in Las Vegas in need of care just waiting...
Frequently Asked Questions About The Cascades Assisted Living
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What types of care and services does The Cascades Assisted Living provide?
The Cascades Assisted Living offers post-acute rehabilitation, long-term care, 24-hour licensed nursing care, therapy services including physical, speech, and occupational therapy, intravenous therapy, wound care, pulmonary management, and assistance with daily living activities such as bathing and dressing.
How does The Cascades Assisted Living differ from a hospital?
Unlike hospitals which provide emergency and intensive care with shorter stays, The Cascades provides round-the-clock nursing and rehabilitation care in short-term or long-term settings, helping guests recover from surgeries, receive therapies, and assistance with daily living.
What are the visiting hours at The Cascades Assisted Living?
Visitors are generally welcome from 8 am to 8 pm, without restrictive visiting hours. There are several areas throughout the center where guests can comfortably meet with family and friends.
Are guests allowed to have family pets visit?
Yes, most family pets including dogs and cats are allowed, though vaccination records may be requested and some breed restrictions might apply.
What should guests expect regarding meals at The Cascades Assisted Living?
Guests receive a daily menu tailored to their diets and preferences, with an “always available menu” option. Dietary aides help guests make healthy selections, and dining in common areas is encouraged for social interaction.
What paperwork is required for admission?
Guests or responsible parties must complete an Admission Agreement form with admissions within 48 hours of arrival. The admissions team will provide details on required documentation.
How quickly does therapy or rehabilitation start upon admission?
Therapy sessions begin within 24 hours of admission and are offered up to seven days a week based on individual care plans.
How can nearby facilities like Bethel Health Care Center assist patients and families?
Bethel Health Care Center, nearby and also an assisted living and skilled nursing facility, can provide additional or alternative care options. Families may coordinate care transitions or seek complementary services in the area.
What nearby educational or childcare resources are available around The Cascades Assisted Living?
Facilities such as The Global Child Bethel, Bee U Learning Center, and Bright Horizons at Bethel offer day care and preschool services nearby, which might benefit families visiting or coordinating care with young children.
Are there nearby religious or community services near The Cascades Assisted Living?
Our Lady of Aparecida Parish is a nearby Catholic church and community service organization where guests and families can participate in religious and community activities.