Bright Horizons at The Ranch Reserve

Reviews

• CB

  Chloe Brown

  Feb 26, 2026
  5.0
  My daughter has been in the infant classroom for 2 months and it has been great so far! The communication and attentiveness they give to her have made my transition back to work a breeze. Her teachers are absolutely wonderful and take such great care of her.
• SS

  Sarah Smith

  Jan 31, 2026
  5.0
  Such an amazing place where children can learn and grow at their own pace.
• GB

  Glinda Boothe

  Jan 30, 2026
  5.0
  I can’t put into words how amazing Bright Horizons is. I am confident sending both of my kiddos to school each day knowing that they are well taken care of. The teachers go above and beyond to make sure the school is safe and the children are getting all of their needs met. I recommend every parent who is looking for care to consider taking their children to BH. They have truly made a positive impact on our family and most importantly our children.
• RD

  Robin Dreiling

  Jan 30, 2026
  5.0
  My daughter has been at BH at the ranch for 3 years! She loves it so much is learning a lot, has the best and friendliest staff and teachers!
• LA

  Lizbeth Anaya

  Jan 29, 2026
  1.0
  Serious safety concern at Bright Horizons We have been with Bright Horizons for a little over two years, specifically at the Interlocken location. Our son is 2.5 years old. Until now, aside from a few minor issues, our experience had been fine. That changed yesterday. After picking our son up after nine hours at school, we discovered he was still wearing the same diaper we put him in that morning. The diaper was extremely heavy, ripped, and visibly disintegrating, with white material coming out and covering his legs. We knew immediately it was the same diaper because we use pull-ups at home and send regular diapers to school, per the school’s request. This was a pull-up, meaning it had been on him all day. We checked the daycare app to confirm diaper changes. Nothing was logged. The only diaper change recorded was the one we did that morning. Our child went an entire school day without a single diaper change. We escalated this to site leadership and higher leadership. We were told an HR investigation would be opened. However, this location is scheduled to close in two days, which makes it clear there will be no meaningful accountability for what happened. We immediately decided not to bring our child back. Bright Horizons offered only a two-day refund. When my husband asked leadership whether they would feel comfortable sending their own child back after this incident, the answer was yes. That response is what concerns us most. This situation, and the response to it, came from higher leadership, not just a single classroom or staff member. If leadership believes this is acceptable, it raises serious concerns about the standards being upheld and what behavior is allowed to continue. Leaving a toddler in the same diaper for nine hours is not a minor oversight. It is a basic care failure. I am sharing this to warn other parents. Please ask questions and trust your instincts.

Frequently Asked Questions About Bright Horizons at The Ranch Reserve