Olde Towne Carriage House

Reviews

• MK

  Mary Kennett

  Nov 4, 2025
  5.0
  I highly recommend this venue and their fantastic staff for any event! We held my son's wedding reception there last weekend and it could not have been more perfect!! It has a wonderful feel and beautiful vibe that worked amazingly with our cowboy theme. There was plenty of room, a stage for the DJ, a bar, awesome dance floor, and lovely lighting. We were given plenty of time and flexibility for set up and clean up. It is located in a lovely area of the Riverwalk with a waterfall outside the doors and the river out the windows. You will not be disappointed!
• MM

  Melanie Moss

  Oct 12, 2025
  4.0
  Beautiful venue though hard to move around with tables and chairs.
• LR

  Lida Rael

  Aug 14, 2025
  3.0
  Very nice venue when it's not hot. 1 large, loud portable cooler for the room.
• KR

  Kim Rhodes

  Jun 19, 2025
  1.0
  On April 19, 2025. I was hired by the renter of the space to cater the event, and per our agreement, my non-disposable catering items—such as serving trays, utensils, and other reusable equipment—were to be returned to me at the client’s convenience. Unfortunately, these items were mistakenly left behind at the venue after the event concluded. Upon realizing this, I promptly contacted your facility and spoke with a staff member named Dusty. I explained who I was and inquired about retrieving my items. To my shock, I was informed that my equipment had been “thrown in the trash” by security staff. When I asked for clarification, Dusty confirmed that the items had indeed been discarded. As a professional in the restaurant and catering industry, I find it difficult to believe that quality, clearly reusable plastic and metal equipment would be disposed of so casually. These items are essential to the efficiency and quality of my business, and their sudden loss represents both a financial burden and an operational disruption. This error cost my business a couple hundred dollar loss to replace missing items. While I understand that I did not have a direct contract with your venue, I do find it disheartening that no effort was made to identify and contact the caterer—especially when the items in question were clearly commercial-grade and not meant for single use. I would have hoped your team might have taken reasonable steps to ensure the return of such equipment to its rightful owner, or at the very least held it for a reasonable period before disposal. I ask that your venue consider implementing a clearer lost and found policy or item retention protocol for future instances involving vendors working on behalf of clients.
• CB

  Chelsea Barajas

  Jun 19, 2025
  1.0
  I am (Chelsea Soto, renter )responding to your recent message with the intent to clarify several inaccuracies and misrepresentations in your account of the situation. While I understand your desire to defend your staff, particularly Dusty, it’s important to acknowledge that the individual responding to this situation was not present during any of the interactions and is relying solely on the account of one person—who openly stated multiple times that she was the owner’s daughter. That alone presents a clear conflict of interest. Let’s address the facts: •Event Cancellation Concern: While no formal cancellation was threatened, Dusty’s communication style was far from professional. Her attitude was confrontational and dismissive, which made the experience unnecessarily stressful. Her actions and tone created uncertainty and discomfort—not exactly the standard of hospitality one expects when renting a venue. •Payment & Keys: Dusty asked for the payment in advance because she was leaving town. She handed me the keys and left the venue entirely in my care three days before the event, which makes the claim that the keys were not returned “properly” misleading. If there was a breakdown in key return protocol, it’s on your team for failing to communicate expectations clearly after transferring that responsibility. •Leak & Emergency Contact: You minimize the seriousness of the leak by calling it a “small amount of water.” It is fortunate that no one slipped and was injured, but the risk was real. When asked who to contact for emergencies, Dusty responded bluntly with “911.” That answer is completely unacceptable from a venue representative. Emergencies often require property-specific solutions, and offering no on-call contact is a liability, not just an oversight. •Items Discarded: Your team discarded catering supplies including a black Igloo cooler, beverage jugs, and metal buckets—all of which were clearly in use and should not have been trashed. These were not disposable items. There was absolutely no reason for them to be thrown away, and it demonstrates a lack of care and respect for other people’s property. •Cleaning Claims: The condition the venue was left in was consistent with a typical event. To claim it required excessive cleanup is both exaggerated and convenient. Regarding confetti, we were not the ones to introduce it. If your staff took issue, it should have been addressed in the moment rather than used later as justification for additional criticism. •Bias in Your Response: Again, it’s clear from Dusty’s repeated statements that she is the daughter of the owner. While it’s understandable you’d want to stand by her, she has not been honest in her version of events. I strongly urge you to consider that blindly backing her at the expense of your clients’ trust is a poor business practice. I hope future clients receive a more professional experience than what we endured. For our part, we were cooperative, respectful, and did our best to navigate a difficult and unprofessional situation that we did not create.

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