Bright Horizons Montessori on the Mall

Reviews

• LA

  Lizbeth Anaya

  Jan 29, 2026
  1.0
  Serious safety concern at Bright Horizon. We have been with Bright Horizons for a little over two years, specifically at the Interlocken location. Our son is 2.5 years old. Until now, aside from a few minor issues, our experience had been fine. That changed yesterday. After picking our son up after nine hours at school, we discovered he was still wearing the same diaper we put him in that morning. The diaper was extremely heavy, ripped, and visibly disintegrating, with white material coming out and covering his legs. We knew immediately it was the same diaper because we use pull-ups at home and send regular diapers to school, per the school’s request. This was a pull-up, meaning it had been on him all day. We checked the daycare app to confirm diaper changes. Nothing was logged. The only diaper change recorded was the one we did that morning. Our child went an entire school day without a single diaper change. We escalated this to site leadership and higher leadership. We were told an HR investigation would be opened. However, this location is scheduled to close in two days, which makes it clear there will be no meaningful accountability for what happened. We immediately decided not to bring our child back. Bright Horizons offered only a two-day refund. When my husband asked leadership whether they would feel comfortable sending their own child back after this incident, the answer was yes. That response is what concerns us most. This situation, and the response to it, came from higher leadership, not just a single classroom or staff member. If leadership believes this is acceptable, it raises serious concerns about the standards being upheld and what behavior is allowed to continue. Leaving a toddler in the same diaper for nine hours is not a minor oversight. It is a basic care failure. I am sharing this to warn other parents. Please ask questions and trust your instincts.
• SG

  Steven Glaser

  Dec 29, 2025
  5.0
  Our family's first visit to Montessori on the Mall was last week, and we had an excellent experience. The space is beautiful, clean, secure, and much larger than expected. We traded several emails with the teachers and administration beforehand, and they were responsive, professional, and helpful. Transitions for toddlers can be tough, and they made it so easy. Most importantly, our 3 year old daughter loved it and she was excited to go back for day 2. The teachers were so wonderful. Impressed all around! Would recommend to anyone.
• CW

  chijie wee

  Oct 20, 2023
  5.0
  The teachers and staff here are great. Extremely warm and welcoming, very transparent in communication, and they really take good care of the kids. Our son enjoys going to school and has developed so much since starting. He also has a number of food allergies and eczema and the school always keeps us informed on flare ups, and tries their best to keep allergens away from the classroom. I highly recommend this school!
• JA

  Jess Alexander

  Sep 7, 2023
  5.0
  We are so grateful to be a part of Bright Horizons Montessori on the Mall! This preschool is truly exceptional - and our family has had an amazing experience here. The classroom environment is bright, clean, safe, and welcomes curiosity with the thoughtful arrangement of materials and activities for the children. The teachers are attentive, passionate, dedicated, and truly care about my child’s growth and safety. The school directors are highly communicative, dedicated, and strive to form relationships with each of the families. We feel the support and partnership given by the teachers and directors to our family. I highly recommend!
• AK

  Alice Kiernan

  Aug 28, 2023
  5.0
  My family has had the best experience with Bright Horizons. We feel very fortunate that BH played such a big role in the first three years of our child’s life. The care and effort that is put into creating a safe, loving, and stimulating environment for the children who attend is truly incredible. We, as a family, felt fully supported from the first day. Our child gained so much confidence from the program and was always excited to go to school. It was more than apparent how much the instructors Dave and David put into creating an environment where our child felt self assured, curious, and cared for. They helped developed skills beyond academia. We felt they really put an emphasis on helping our child develop important emotional skills that will help support her through life. We cannot be appreciative enough. Pam and the entire BH administrative team additionally were always wonderfully helpful and kind. They are really great at what they do. We will miss our not so little anymore kiddo attending BH! Thanks so much <3

Frequently Asked Questions About Bright Horizons Montessori on the Mall