Located in Santa Ana, California, Family Mortuary is dedicated to serving and supporting the community by providing funeral home services that are customized to meet your religious, social and cultural traditions, with a warm and caring staff who are available 24 hours a day to respond to your needs. At Family Mortuary, our staff of mostly bilingual service directors and counselors are here to carefully explain the entire process, from the first steps to the final cemetery arrangement. Whether you are looking for a traditional funeral, religious service, burial, cremation or customized memorial, we are here to help.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.