Business Details
About
Funeral Home
At Wilson & Kratzer Mission Bells Chapel in San Pablo, California provides funeral home, burial, veteran, memorialization, cremation and life celebration services. Call us 24/7.
Our experienced staff is committed to this vision and passionate about making your time with us as memorable and uplifting as possible. We bring together decades of experience caring for families of all cultural backgrounds and diverse walks of life. We pledge to treat you and your loved ones just like family, and we guarantee to offer services that meet all of your specifications while exceeding all of your expectations. Licensed staff members are available around the clock, 24 hours a day, 7 days a week, to discuss your needs. Whether you are doing pre-planning or need to hold a service soon, we are ready to answer our phone and offer you warm, friendly, and empathetic service. Learn more about our funeral services.
Location
Wilson & Kratzer Mortuaries Chapel of the Mission Bells
13644 San Pablo Avenue, San Pablo, CA
94806, United States
Hours
Reviews
4.4
32 reviews
5 stars
26
4 stars
1
3 stars0
2 stars
2
1 star
3
- RRRhonda RogersNov 2, 20252.0My Mother had passed away on 9/26/2025. We had decided on direct cremation mostly because we were told it would only take a couple of weeks to complete and I’d be able to pick her ashes up and bring her home soon. She wasn’t cremated until 10/28/2025. It was heartbreaking knowing that my Mom’s body had been laying there for over 30 days awaiting cremation due to Wilson & Kratzer’s negligence. Their claims to help loved ones during the grieving process is so fake. I had to continuosly call/email for updates and if/when I heard back, it was just more excuses. It caused so much added stress to an already stressful situation of losing my Mom. I don’t understand how a company who claims to be understanding and helpful to loved ones could/did create so much disappointment. I hope that no other family goes through the same nightmare that I had to go through.
- CDCarolyn DzzyNov 1, 20255.0The people here answered all my questions and were so very helpful.
- LNLinda NgoOct 3, 20255.0This is our second service with Wilson & Kratzer and they were amazing to work with; especially Celina. She listened, didn’t try to oversell to us, and was so easy to work with. That was exactly what I needed when planning my mom’s service. We did a Buddhist ceremony and everything was basically set up for us and the monk. The other staff was very helpful and sweet as well.
- MSMarchell SugionoJul 24, 20255.0I want to sincerely thank the staff at Wilson & Kratzer for the compassionate and professional care they provided during my mother’s funeral service. From start to finish, everything was handled with dignity, sensitivity, and attention to detail, which brought our family great comfort during such a difficult time. A special thank you to the two gentlemen (I believe their names are Robert and Joel) who assisted us throughout the service — their calm presence, kindness, and respectful demeanor meant so much. They guided us gently and made sure every part of the day went smoothly. We are also incredibly grateful to Celina Hernandez for her exceptional support and coordination. She was understanding, patient, and truly listened to our wishes. Celina made a difficult process feel a little lighter, and her efforts did not go unnoticed. Thank you again to the entire team for making my mother’s final farewell a meaningful and respectful experience. Sugiono Family
- ACali colemanJul 24, 20255.0Sylvester Duun II was exceptional. He walked me through the whole process at a pace that worked for me. He gave me a detail break of all my fee's and showed where the fees were on the website. The area were we held the funeral was beautiful. All my guess loved the way my mother looked and was very impressed with the service. I am very happy with the choice we made. Thank you Sylvester, you did an amazing job. The Coleman Family
Frequently Asked Questions About Wilson & Kratzer Mortuaries Chapel of the Mission Bells
What does a Funeral Director do?
Pick up the deceased and transport the body to the funeral home (anytime day or night)
Notify proper authorities, family and/or relatives
Arrange and prepare death certificates
Provide certified copies of death certificates for insurance and benefit processing
Work with the insurance agent, Social Security or Veterans Administration to ensure that necessary paperwork is filed for receipt of benefits
Prepare and submit obituary to the newspapers of your choice
Bathe and embalm the deceased body, if necessary
Prepare the body for viewing including dressing and cosmetizing
Assist the family with funeral arrangements and purchase of casket, urn, burial vault and cemetery plot
Schedule the opening and closing of the grave with cemetery personnel, if a burial is to be performed
Coordinate with clergy if a funeral or memorial service is to be held
Arrange a police escort and transportation to the funeral and/or cemetery for the family
Order funeral sprays and other flower arrangements as the family wishes
Provide Aftercare, or grief assistance, to the bereaved
What do I do when a death occurs?
The funeral home will help coordinate arrangements with the cemetery.
Bring the following information to complete the State vital statistic requirements:
✓ Birthplace
✓ Father's Name
✓ Mother's Name
✓ Social Security Number
✓ Veteran's Discharge or Claim Number
✓ Education
✓ Marital Status
Contact your clergy. Decide on time and place of funeral or memorial service. This can be done at the funeral home.
The funeral home will assist you in determining the number of copies of the death certificates you will be needing and can order them for you.
Make a list of immediate family, close friends and employer or business colleagues. Notify each by phone.
Decide on appropriate memorial to which gifts may be made (church, hospice, library, charity or school).
Gather obituary information you want to include such as age, place of birth, cause of death, occupation, college degrees, memberships held, military service , outstanding work, list of survivors in immediate family. Include time and place of services. The funeral home will normally write article and submit to newspapers (newspaper will accept picture and they will be returned intact).
Arrange for members of family or close friends to take turns answering door or phone, keeping careful record of calls. If Social Security checks are automatic deposit, notify the bank of the death.
When I call, will someone come right away?
If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good-bye, that’s perfectly acceptable. Your funeral director will come when your time is right.
Should I choose Burial or Cremation?
Burial in a casket is the most common method of disposing of remains in the United States, although entombment also occurs. Cremation is increasingly selected because it can be less expensive and allows for the memorial service to be held at a more convenient time in the future when relatives and friends can come together.
A funeral service followed by cremation need not be any different from a funeral service followed by a burial. Usually, cremated remains are placed in urn before being committed to a final resting place. The urn may be buried, placed in an indoor or outdoor mausoleum or columbarium, or interred in a special urn garden that many cemeteries provide for cremated remains. The remains may also be scattered, according to state law.
What is the purpose of embalming?
Embalming sanitizes and preserves the body. Embalming makes it possible to lengthen the time between death and the final disposition, allowing family members time to arrange and participate in the type of service most comforting to them.
What services does Wilson & Kratzer Mortuaries Chapel of the Mission Bells provide?
They provide funeral home, burial, veteran, memorialization, cremation, and life celebration services with experienced staff available 24/7.
What are the operating hours of Wilson & Kratzer Mortuaries Chapel of the Mission Bells?
The chapel is open 24 hours daily, including Federal Holidays.
How can I contact Wilson & Kratzer Mortuaries Chapel of the Mission Bells?
You can contact them by phone at +1 510-232-6552 or via email at wecare@missionbellschapel.com.
Does Wilson & Kratzer Mortuaries Chapel of the Mission Bells assist with paperwork and certificates after a death?
Yes, they assist with death certificates, notifying authorities, and filing necessary paperwork for insurance and benefits.
What payment options are accepted at Wilson & Kratzer Mortuaries Chapel of the Mission Bells?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I choose between burial and cremation services at this funeral home?
Yes, both burial and cremation options are available depending on your preference and specifications.
What does embalming involve and why might it be necessary?
Embalming sanitizes and preserves the body, allowing time between death and final disposition for families to arrange and participate in services.
What notable places are near Wilson & Kratzer Mortuaries Chapel of the Mission Bells that visitors might find useful?
Nearby places include the Chapel of the Mission Bells, Evergreen Terrace condos, Walgreens pharmacy, and San Pablo Library, which can assist visitors with accommodations, medical needs, or community resources.
Are there dining options near the funeral home for visitors?
Yes, nearby dining options include Subway, Blue Bay Thai Cuisine, Cabo Taqueria, Starbread bakery, Mely's Cafe, and Taqueria San Juan for various food preferences.
What health and medical facilities are close to the chapel?
Contra Costa Health Services West County Health Center and West County Health Center are nearby for hospital, family practice, counseling, and maternity services.