Business Details
About
Funeral Home
At Wilson & Kratzer Mortuaries Civic Center Chapel in Richmond, California provides funeral home, burial, veteran, memorialization, cremation and life celebration services. Call us 24/7.
Our experienced staff is committed to this vision and passionate about making your time with us as memorable and uplifting as possible. We bring together decades of experience caring for families of all cultural backgrounds and diverse walks of life. We pledge to treat you and your loved ones just like family, and we guarantee to offer services that meet all of your specifications while exceeding all of your expectations. Licensed staff members are available around the clock, 24 hours a day, 7 days a week, to discuss your needs. Whether you are doing pre-planning or need to hold a service soon, we are ready to answer our phone and offer you warm, friendly, and empathetic service. Learn more about our funeral services.
Location
Wilson & Kratzer Mortuaries Civic Center Chapel
455 24th Street, Richmond, CA
94804, United States
Hours
Reviews
4.7
112 reviews
5 stars
102
4 stars
2
3 stars0
2 stars
2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Compassionate Staff
Many customers praised the staff, particularly Darolyn Fox and Celina Hernandez, for their compassion and professionalism during difficult times.
Service Quality
Numerous reviews highlighted the quality of service provided, with many families expressing satisfaction with how arrangements were handled.
Attention to Detail
Customers appreciated the meticulous attention to detail in planning and executing funeral services, ensuring everything was as per their wishes.
Communication Issues
Some customers reported difficulties with communication, particularly regarding follow-ups and obtaining necessary documents like death certificates.
Mixed Experiences
While many reviews were positive, a few customers shared negative experiences, citing unprofessional behavior and lack of sensitivity from certain staff members.
- MMM MurseOct 14, 20252.0Not ADA compliant.
- SBSteven BridgesSep 19, 20255.0They were very considerate and compassionate during a difficult time. They were very professional, courteous and accommodating to me and my family. They made the whole process smooth and easy, very grateful to them for everything.
- DPDaisy PetalsSep 6, 20251.0The most unprofessional place in Richmond. Don’t take your loved ones to this place! They botched my moms funeral! Nothing I paid for went right! No live stream, messed up the music, no flowers on the casket until late, messed up the song! No one to usher, pass out programs, conduct the music for singers. No one to open the casket for viewing at the end. Funeral director was sitting on the couch in lobby. So sad frustrating and disappointing!! The man Sylvester was insensitive and only cared about money!!!
- LWLisa Whitney-DjaloSep 6, 20251.0The disappointment I feel is great! One I will never forget! My mother’s funeral details weren’t treated with quality care. The flowers for the casket were late, the address book I picked out with praying hands wasn’t available, some cheap book was displayed for addresses, the stand in funeral director was completely lost! My funeral director Darolyn was unable to be there for personal reasons. That shouldn’t matter. Anyone at this establishment should have been able to fill in. The music was wrong, the older grey haired gentleman messed up on the singers song, the screen above was literally showing a cheetah cat on display instead of my mom’s picture! The livestream wasn’t setup and my mom’s sister in Alabama missed the funeral! My sister had to go find someone to open the casket at the end for the viewing! No one ushered the guest for the viewing! At the end the stand in funeral director was sitting down on the couch in the lobby! All the programs weren’t given out. Sylvester was insensitive and only cared about me paying the money and threatening to cancel my moms funeral service without full payment.. well he got his money and I didn’t receive the service I paid for.. the treatment of your staff is terrible except for ms Darolyn! Carol is very rude and didn’t want me to view the casket upon arrival. This I was instructed to do. View the casket for flaws.. My mom is still at Wilson and Kratzer over a week after her funeral just laying in her casket and not cremated! I’m done with your establishment! I will share my experience with everyone! Very sad, disappointing, rude, disrespectful and insensitive group of managers and staff. Darolyn is the only diamond in the rough! She is sweet and very kind! Lisa Djalo
- SFSkyBreeze FreezeSep 4, 20255.0I would like to proudly give Wilson & Kratzer Mortuary 10 stars of excellence if I could.I had a devastating and unexpected loss of my 30 year old son.I contacted the mortuary and met with Darolyn Fox/Funeral Director to start the process & arrangements.It was the most painful day in my life yet Darolyn Fox was so comforting,helpful,reassuring and just a blessing.Her professionalism,compassion and overall concern for my needs was surely what I needed.No matter how emotional I was with the loss of my child Darolyn repeatedly told me NOT to worry about anything.Not only did she keep her promise,the process was done in a way where I felt like she was my family due to her level of concern,compassion and understanding.I believe had it not been for her professionalism combined with tender love and care I could not have been able to handle/process all the aspects of burying my only son.I can't thank Darolyn Fox enough for literally holding my hand from beginning to end ensuring not only was son going to be taken care of but myself as well.Her angelic mannerism,extensive knowledge in her profession,healing qualities etc.were a blessing to my family and I.I somehow still feel connected to her a month after her perfect arranged CELEBRATION OF LIFE for my son Chris.If anyone needs a professional & compassionate funeral director don't hesitate to contact this angel at Wilson & Kratzer.I never would have made it through the process so I want to thank the staff also for your services.Darolyn Fox will be always referred to by my family & others in need of *final arrangements because everyone deserves the excellence that was given to us.May our loved ones rest well and we thank you Darolyn Fox Crystal,Summer,Show,Hilary & Adrienne
Frequently Asked Questions About Wilson & Kratzer Mortuaries Civic Center Chapel
What does a Funeral Director do?
Pick up the deceased and transport the body to the funeral home (anytime day or night)
Notify proper authorities, family and/or relatives
Arrange and prepare death certificates
Provide certified copies of death certificates for insurance and benefit processing
Work with the insurance agent, Social Security or Veterans Administration to ensure that necessary paperwork is filed for receipt of benefits
Prepare and submit obituary to the newspapers of your choice
Bathe and embalm the deceased body, if necessary
Prepare the body for viewing including dressing and cosmetizing
Assist the family with funeral arrangements and purchase of casket, urn, burial vault and cemetery plot
Schedule the opening and closing of the grave with cemetery personnel, if a burial is to be performed
Coordinate with clergy if a funeral or memorial service is to be held
Arrange a police escort and transportation to the funeral and/or cemetery for the family
Order funeral sprays and other flower arrangements as the family wishes
Provide Aftercare, or grief assistance, to the bereaved
What do I do when a death occurs?
The funeral home will help coordinate arrangements with the cemetery.
Bring the following information to complete the State vital statistic requirements:
✓ Birthplace
✓ Father's Name
✓ Mother's Name
✓ Social Security Number
✓ Veteran's Discharge or Claim Number
✓ Education
✓ Marital Status
Contact your clergy. Decide on time and place of funeral or memorial service. This can be done at the funeral home.
The funeral home will assist you in determining the number of copies of the death certificates you will be needing and can order them for you.
Make a list of immediate family, close friends and employer or business colleagues. Notify each by phone.
Decide on appropriate memorial to which gifts may be made (church, hospice, library, charity or school).
Gather obituary information you want to include such as age, place of birth, cause of death, occupation, college degrees, memberships held, military service , outstanding work, list of survivors in immediate family. Include time and place of services. The funeral home will normally write article and submit to newspapers (newspaper will accept picture and they will be returned intact).
Arrange for members of family or close friends to take turns answering door or phone, keeping careful record of calls. If Social Security checks are automatic deposit, notify the bank of the death.
When I call, will someone come right away?
If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good-bye, that’s perfectly acceptable. Your funeral director will come when your time is right.
Should I choose Burial or Cremation?
Burial in a casket is the most common method of disposing of remains in the United States, although entombment also occurs. Cremation is increasingly selected because it can be less expensive and allows for the memorial service to be held at a more convenient time in the future when relatives and friends can come together.
A funeral service followed by cremation need not be any different from a funeral service followed by a burial. Usually, cremated remains are placed in urn before being committed to a final resting place. The urn may be buried, placed in an indoor or outdoor mausoleum or columbarium, or interred in a special urn garden that many cemeteries provide for cremated remains. The remains may also be scattered, according to state law.
What is the purpose of embalming?
Embalming sanitizes and preserves the body. Embalming makes it possible to lengthen the time between death and the final disposition, allowing family members time to arrange and participate in the type of service most comforting to them.
What services does Wilson & Kratzer Mortuaries Civic Center Chapel provide?
They provide funeral home, burial, veteran, memorialization, cremation, and life celebration services, available 24/7.
Are Wilson & Kratzer Mortuaries Civic Center Chapel's services available all day?
Yes, they are open 24 hours every day, including Federal Holidays.
How can I contact Wilson & Kratzer Mortuaries Civic Center Chapel?
You can call them at +1 510-232-4383 or email wecare@civiccenterchapel.com for assistance.
What payment methods are accepted at Wilson & Kratzer Mortuaries Civic Center Chapel?
They accept American Express, Cash, Discover, MasterCard, and Visa.
What does a Funeral Director do at Wilson & Kratzer Mortuaries Civic Center Chapel?
They handle the deceased's pickup, death certificates, obituary submissions, embalming, funeral arrangements, coordination with clergy, and aftercare support.
What should I do when a death occurs according to Wilson & Kratzer Mortuaries Civic Center Chapel?
Contact the funeral home to coordinate with the cemetery, gather necessary personal information, notify friends and family, decide on memorial gifts, and arrange obituary details. The funeral home will assist throughout the process.
Can I get immediate assistance when I call Wilson & Kratzer Mortuaries Civic Center Chapel?
Yes, if immediate assistance is requested, someone will come right away. Families can also choose to spend some time with the deceased before proceeding.
What are the nearby places to Wilson & Kratzer Mortuaries Civic Center Chapel that might be useful for visitors?
Nearby places include Grace Lutheran Church and First Church of Christ Scientist for religious services, Richmond Certified Farmers Market for groceries, and local motels like Motel 6 Richmond and Civic Center Motel for accommodation.
How can nearby churches such as Grace Lutheran Church support families visiting Wilson & Kratzer Mortuaries Civic Center Chapel?
Grace Lutheran Church offers religious support and services that families may wish to attend before or after funeral arrangements at the mortuary.
What nearby amenities are available for families coming to Wilson & Kratzer Mortuaries Civic Center Chapel?
Families can visit the Richmond Certified Farmers Market for fresh produce, dine at nearby restaurants like Mr Pizza Man or Taco Bell, and find accommodations at Civic Center Motel or Motel 6 Richmond.