Brand Certified
Wilson & Kratzer Mortuaries Civic Center Chapel
4.7(120 reviews)
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
Business Details
455 24th Street, Richmond, CA
94804, United States
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
(510) 232-4383
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
https://civiccenterchapel.com
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
About
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
Funeral Home
At Wilson & Kratzer Mortuaries Civic Center Chapel in Richmond, California provides funeral home, burial, veteran, memorialization, cremation and life celebration services. Call us 24/7.
Our experienced staff is committed to this vision and passionate about making your time with us as memorable and uplifting as possible. We bring together decades of experience caring for families of all cultural backgrounds and diverse walks of life. We pledge to treat you and your loved ones just like family, and we guarantee to offer services that meet all of your specifications while exceeding all of your expectations. Licensed staff members are available around the clock, 24 hours a day, 7 days a week, to discuss your needs. Whether you are doing pre-planning or need to hold a service soon, we are ready to answer our phone and offer you warm, friendly, and empathetic service. Learn more about our funeral services.
Location
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
Wilson & Kratzer Mortuaries Civic Center Chapel
455 24th Street, Richmond, CA
94804, United States
Hours
Certified by Wilson & Kratzer Mortuaries Civic Center Chapel • Mar 08, 2026
Reviews
4.7
120 reviews
5 stars
110
4 stars
2
3 stars0
2 stars
2
1 star
6
- HSHouston SmithFeb 4, 20265.0We chose Wilson and Kratzer Mortuary to care for my mom, the Matriarch of our family, who recently transitioned. They'd provided services years prior for another family member, and were highly recommended. Thank you to Sylvester and the entire staff for showing our family great compassion, care, and understanding during this most emotional and difficult time. Highly recommended. Houston S
- LLLatoya LumseyJan 13, 20265.0 I recently worked with Wilson and Kratzer Mortuary in Richmond, CA and wanted to specifically recognize the outstanding assistance provided by Mr. Sylvester Dunn. While navigating the sensitive and difficult process of arranging and finalizing services, we endured unexpected challenges that should have never happened. While we encountered difficulties with the service provided, I am compelled to write this review because of Mr. Sylvester Dunn. Once he was made aware of the circumstances for our dissatisfaction, he went above and beyond to address the concerns and ensured that a satisfactory resolution was reached. He listened earnestly and had the ability to see our situation through his eyes. He never took himself out of our shoes and we were never lost in the shuffle. His dedication was heartfelt and most appreciated. His professionalism, empathy and honest commitment to making things right is very rare and truly stood out. I’d like to sincerely thank him. His actions were commendable and have made a lasting impression. C. Jordan
- GMGary MackeyJan 8, 20265.0Wilson and Kratzer offered a Beautiful homecoming service for my brother, the director Darolyn was so gracious and my family would like to thank her for such a beautifully arranged service and thank you, Wilson and Kratzer for hiring such a beautiful person with a caring heart. We really appreciate all that she did to make this a special occasion. Thank you Darolyn you are an angel. G
- PLPatsy LandersDec 17, 20255.0I want to thank Wilson and Kratzer for taking care of my love one. Sylvester Dunn was especially helpful and professional during our grieving process. He was so patient with me and answered all of my concerns. Thank you, Patsy Landers
- SFSummer FenkDec 6, 20255.0My brother passed away this year and Ms Darolyn Fox was in charge of his service. She was truly the biggest blessing in the most tragic time for my family. We couldn’t have asked for a better person to guide us through such a difficult time. She was patient, extremely helpful with everything, and gave us a much needed comfort for what we were going through. The service for my brother was beautiful, she really made sure to help us honor him in the best way possible. There were many working hands in this process and the whole staff in general did an amazing job as well. I can’t imagine the strength it takes to do this job, but she does it with grace and you can tell she’s someone who genuinely cares. I will never forget her and will always be so thankful she was there to help us through this journey.
Frequently Asked Questions About Wilson & Kratzer Mortuaries Civic Center Chapel
What does a Funeral Director do?
Pick up the deceased and transport the body to the funeral home (anytime day or night)
Notify proper authorities, family and/or relatives
Arrange and prepare death certificates
Provide certified copies of death certificates for insurance and benefit processing
Work with the insurance agent, Social Security or Veterans Administration to ensure that necessary paperwork is filed for receipt of benefits
Prepare and submit obituary to the newspapers of your choice
Bathe and embalm the deceased body, if necessary
Prepare the body for viewing including dressing and cosmetizing
Assist the family with funeral arrangements and purchase of casket, urn, burial vault and cemetery plot
Schedule the opening and closing of the grave with cemetery personnel, if a burial is to be performed
Coordinate with clergy if a funeral or memorial service is to be held
Arrange a police escort and transportation to the funeral and/or cemetery for the family
Order funeral sprays and other flower arrangements as the family wishes
Provide Aftercare, or grief assistance, to the bereaved
What do I do when a death occurs?
The funeral home will help coordinate arrangements with the cemetery.
Bring the following information to complete the State vital statistic requirements:
✓ Birthplace
✓ Father's Name
✓ Mother's Name
✓ Social Security Number
✓ Veteran's Discharge or Claim Number
✓ Education
✓ Marital Status
Contact your clergy. Decide on time and place of funeral or memorial service. This can be done at the funeral home.
The funeral home will assist you in determining the number of copies of the death certificates you will be needing and can order them for you.
Make a list of immediate family, close friends and employer or business colleagues. Notify each by phone.
Decide on appropriate memorial to which gifts may be made (church, hospice, library, charity or school).
Gather obituary information you want to include such as age, place of birth, cause of death, occupation, college degrees, memberships held, military service , outstanding work, list of survivors in immediate family. Include time and place of services. The funeral home will normally write article and submit to newspapers (newspaper will accept picture and they will be returned intact).
Arrange for members of family or close friends to take turns answering door or phone, keeping careful record of calls. If Social Security checks are automatic deposit, notify the bank of the death.
When I call, will someone come right away?
If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good-bye, that’s perfectly acceptable. Your funeral director will come when your time is right.
Should I choose Burial or Cremation?
Burial in a casket is the most common method of disposing of remains in the United States, although entombment also occurs. Cremation is increasingly selected because it can be less expensive and allows for the memorial service to be held at a more convenient time in the future when relatives and friends can come together.
A funeral service followed by cremation need not be any different from a funeral service followed by a burial. Usually, cremated remains are placed in urn before being committed to a final resting place. The urn may be buried, placed in an indoor or outdoor mausoleum or columbarium, or interred in a special urn garden that many cemeteries provide for cremated remains. The remains may also be scattered, according to state law.
What is the purpose of embalming?
Embalming sanitizes and preserves the body. Embalming makes it possible to lengthen the time between death and the final disposition, allowing family members time to arrange and participate in the type of service most comforting to them.
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