Brand Certified
TheKey - Senior Home Care
5.0(25 reviews)
Certified by TheKey - Senior Home Care • Sep 20, 2026
Business Details
375 University Ave E, Waterloo, ON
N2K 3M7, Canada
Certified by TheKey - Senior Home Care • Sep 20, 2026
(587) 329-1996
Certified by TheKey - Senior Home Care • Sep 20, 2026
https://thekey.ca/locations/canada/waterloo?utm_source=ExtNet&utm_medium=Yext
Certified by TheKey - Senior Home Care • Sep 20, 2026
About
Certified by TheKey - Senior Home Care • Sep 20, 2026
Home Care AgencyHome Health Care Service
For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.
Location
Certified by TheKey - Senior Home Care • Sep 20, 2026
Hours
Certified by TheKey - Senior Home Care • Sep 20, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
5.0
25 reviews
5 stars
25
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- TRTricia RobsonAug 26, 20255.0"The Key has been so helpful with my grandfather. Met a couple of them and they are so friendly and always smiling. As soon as they come to pick him up he has the biggest smile its nice to see. Thank you"
- KFKaren Lynn FieldingFeb 22, 20235.0Home Care Assistance was an enormous support to Chartwell Bankside Retirement Community. Friendly and approachable to our Residence. We greatly appreciated the time Beth Sparrow took to share their expertise on "Aging Well"!
- MMMichelle MartinNov 23, 20205.0“The Alzheimer Society Waterloo Wellington(ASWW) has been a proud partner with Home Care Assistance Waterloo since 2014. Home Care Assistance has been a great supporter of ASWW and has sponsored and participated in numerous fund raising and awareness events year after year. We are honoured to have provided GPA (Gentle Persuasive Approach) training to their home care staff team and feel confident in referring our clients for impeccable home care services.”
- MRMerelle RodrigoApr 13, 20205.0It takes a special blend of personality characteristics to assist the elderly. One has to be compassionate, reliable, respectful, engaging and helpful. The caregivers at Home Care Assistance Waterloo are a blend of all these characteristics and more. Nathan Greenley was remarkably helpful to me when I phoned him to inquire about their services. Of his own initiative he went to the Westhill and met with the head nurse to see how Home Care Assistance would assist my Mom. He arranged his finest care workers to give my Mom the support she needed. He has a fine group of companions who helped my Mom and assisted her through her Dementia. I would like to particularly recognize the efforts of Karen and Suze. Both women are EXCEPTIONAL caregivers. They were very patient with Mom and engaged her and kept her entertained. Both of them have a zest for life and their enthusiasm was very good for my Mom. I am so glad that I engaged their services. I am grateful to Nathan, Karen and Suze for their companionship and care of my Mom. One person can't do everything all the time, no matter how much you may want to. Everyone needs help when caring for the elderly. I highly recommend that you seek the support and assistance of Home Care Assistance Waterloo. They understand the process of ageing and the decline that occurs with Dementia. Thank you all for your compassion, warmth, enthusiasm and encouragement. M. Rodrigo
- KMKaren MacDonaldAug 9, 20185.0I have had the pleasure of dealing with Home Care Assistance in attending to the daily needs of my aging mother for over the last year. The staff they have arranged have always been professional, compassionate and dedicated to best meeting the ever changing needs of my mother. I have always found the PSW's and Administrative Staff, pleasant, accomodating and professional. I honestly don't know how I would have managed throughout the last year without their assistance. I would highly recommend Home Care Assistance to anyone needing extra help in caring for an aging loved one. You couldn't be in better hands.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
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