Situated in Poole, The Dunes is a specialist service for people with learning disabilities. Our service has been specially designed for individuals with complex needs, and our team is always on hand to ensure that each and every need is met. We are committed to providing just enough support to empower and encourage all individuals utilising our services to develop the skills they need to live as independently as possible. By using Person Centred Plans, we help people to work towards a level of independence which fits with their skills, confidence and aspirations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.