Question 1

What is home care?

Accepted Answer

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

Question 2

How do I find the best caregiver for my loved one?

Accepted Answer

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

Question 3

How much does home care cost?

Accepted Answer

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

Question 4

How are you protecting your clients from COVID-19?

Accepted Answer

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

Question 5

Is a home care agency better than hiring a private caregiver?

Accepted Answer

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

Question 6

What is home care and what services does TheKey provide?

Accepted Answer

Home care is supportive service by professional caregivers in clients' homes for assistance with errands, meals, personal care, fall prevention, and mental stimulation. TheKey provides comprehensive, concierge-based home care to help clients age successfully at home.

Question 7

How can I find the best caregiver for my loved one through TheKey?

Accepted Answer

The best caregiver is experienced, reliable, and a good personality fit. TheKey ensures caregivers are trained and supported to meet your loved one’s care needs with reliability and professionalism.

Question 8

How much does home care cost at TheKey?

Accepted Answer

Home care is usually billed hourly, with costs depending on care hours per week and regional variations. Most clients pay out-of-pocket or use long-term care insurance.

Question 9

How is TheKey protecting clients and caregivers from COVID-19?

Accepted Answer

TheKey follows CDC and local health authority protocols, provides appropriate PPE, and ensures most caregivers and staff are fully vaccinated.

Question 10

Is using TheKey’s home care services better than hiring a private caregiver?

Accepted Answer

Yes. TheKey offers insured, managed care with scheduling, billing, and backup caregivers, providing safety and reliability not guaranteed with private hires.

Question 11

What are TheKey's business hours?

Accepted Answer

TheKey operates 24 hours a day, 7 days a week, ensuring care and support whenever clients need it.

Question 12

Where is TheKey - Senior Home Care located?

Accepted Answer

TheKey is located at 351-300 Plains Rd. W, Burlington, ON, L7T 0A2, Canada.

Question 13

How can nearby retirement homes like Burlington Gardens and Atria Burlington Gardens complement services from TheKey?

Accepted Answer

Clients may transition between retirement homes such as Burlington Gardens and Atria Burlington Gardens and TheKey’s home care services for flexible, personalized support depending on their needs.

Question 14

Are there medical facilities near TheKey for additional healthcare support?

Accepted Answer

Yes, medical centers including Saint Elizabeth Health Care, Plains Medical Centre, and dental services like Gardens Dental and Monarch Dentistry are nearby and can complement TheKey’s home care.

Question 15

What community amenities near TheKey might benefit clients during visits?

Accepted Answer

Clients can enjoy nearby amenities such as Hidden Valley Park for outdoor activity and relaxation, and local salons like Lily’s Nails & Lashes or PS Beauty Lounge for personal care.

TheKey - Senior Home Care

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