Retirement CommunityAssisted Living FacilityNursing Home
In 2013, Tansley Woods off Upper Middle Road in Burlington expanded to serve residents in Retirement and Long-term Care. Our newest phase opened up in 2020, expanding the Village to a total of 433 apartments.
This was our first Village to open The Ruby, a full-service restaurant-like experience on the Village’s 10th Floor overlooking Lake Ontario, and the first to expand its retirement offerings to two towers of suites to meet the needs of all residents, regardless of ability. While this community is large, it maintains the connectivity of a small, tight-knit community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.