Creek Way Village is a 144-bed long-term care home in Burlington’s Orchard Park community. With short corridors and clear wayfinding to help residents move through the home, residents and families can use a shared kitchen, bar, living room, and music and quiet space. The home also offers quiet lounges and activity rooms for crafts, programs and social activities. As one of Halton Region’s long-term care homes, Creek Way Village provides: 24-hour nursing and medical care; social, recreational and therapeutic programs; spiritual support; nutritious and appetizing meals/snacks; live entertainment; specialized services such as dentist, foot care (fee); hairdressing/barber services (fee).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.