This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living FacilityRetirement CommunitySenior Citizen Center
The Orchards is a not-for-profit care home in Ely, Cambridgeshire, offering specialist residential care, expert dementia care, and short-term respite care. Our focus is on people, not pockets, and with our unique Home for Life Commitment, you’ll never be asked to leave if your personal funds run out.
Our purpose-built 66-bed home features exceptional facilities including a cinema room, library, family room, relaxing lounges, salon, sky bar, coffee bar, beautifully landscaped gardens, and on-site parking. Dementia and residential care are thoughtfully provided in separate areas of the home to best support individual needs.
Looking for a warm, welcoming care home near you? Contact The Orchards in Ely today to arrange a visit.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.