Cathkin House offers stylish, modern facilities and quality care with a warm welcome. The skilled team provides expert nursing care for older people, some of whom are also living with mild dementia.
The purpose-built care home is warm and comfortable with spacious, en-suite bedrooms, several lounges for relaxing in or catching up with friends and loved ones. There is even a hair salon so residents can enjoy being pampered at any time.
The team holds regular meetings with residents to talk about upcoming activities and get everyone’s suggestions about new dishes to add to the menu. Monthly care reviews are also held with each resident and their family to ensure that the care Cathkin House delivers is in line with what they need and want.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.