Arbor Hills is a 100-bed skilled nursing facility focusing primarily on post-hospitalization transitional care. Our staff provides 24-hour-a-day nursing care and supervision to our patients. These services include assistance with activities of daily living (dressing, bathing, grooming, transfers, ambulation), feeding or assistance with meals, dietary planning, medication administration, and many specialty treatments. The level of services provided to an individual patient can vary greatly depending on that patient’s needs.
Licensed nursing staff members are on duty 24 hours a day and work with a team of trained nursing assistants in providing nursing services for our patients through our kind, competent, and compassionate care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.