The Heights at Mt. View is a 7-storey, 260-suite building located in Saanich, BC. As a complex care community, The Heights at Mt. View offers 24/7 care. With a design that exceeds operational requirements, this location is inspired by the individuals who call The Heights home.
This innovative project is part of a regional plan and partnership with the Province of British Columbia, the Vancouver Island Health Authority, the Capital Regional Hospital District and Baptist Housing to replace obsolete long-term care facilities in the Capital Region, and provide more care and housing options for the growing senior population.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.