We are a comfortable, modern Long Term Care Home that opened in April 2021. We are located in beautiful North Vancouver in the blossoming Lower Lynn Creek area with easy access to Phibbs Exchange and the Second Narrows Bridge. We focus on Quality of Life and embrace best practices in Person and Family-centered Care.
Our home offers community-style living with 2 houses per neighbourhood or floor. Each house has 15 bedrooms with its own dining area and TV lounge, as well as a bathing spa, library, and access to the outdoors. There are also common amenities including a bistro-events room, a hair salon, a family games lounge and upper floor patios to enjoy beautiful sunsets. We have underground parking and provide secure bike storage.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.