The Central Okanagan Food Bank (COFB) provides food assistance to over 10,000 Kelowna & West Kelowna residents on a monthly basis, 44% of which are children and youth, and another 20% are seniors living on a fixed income. In addition to providing food assistance to registered clients, COFB supports 40 local charities with surplus perishable foods and distributes food to 32 rural Food Banks within the Southern Interior.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.