Business Details
About
Cemetery
Comprising 35 acres of lush lawns, flowing fountains, and stately structures, Greenlawn Southwest offers so much to local families. It is home to our beautiful and versatile Celebration of Life Center, our new Tribute Center and reception hall, our on-site monument company, an exceptional range of burial and cremation properties, and much more. In value, features, heritage, and traditions, both old and new, Greenlawn Southwest is the emerald gem of southern Bakersfield.
Location
Hours
Reviews
4.5
250 reviews
5 stars
204
4 stars
13
3 stars
6
2 stars3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Compassionate Staff
Many customers praised the staff for their compassion, professionalism, and support during difficult times, highlighting individuals like Jose Fuentes, Chelsie Morales, and Chris Arana.
Communication Issues
Several reviews noted poor communication and follow-up from the staff, particularly regarding arrangements and updates after services.
Service Quality
While many customers appreciated the quality of services provided, some expressed disappointment with the organization and execution of specific arrangements.
Facility Concerns
A few reviews mentioned issues with the facilities, including maintenance of gravesites and accessibility to restrooms.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences overall, emphasizing the care and attention received during their time of loss.
- JCJordan C (Jordan Cordova)Nov 6, 20252.0I’m not the type to complain or leave bad reviews, but something needs to change. Beginning of this process was good. They were very helpful and thorough. However, the after is why this review is happening. My grandfather passed away on July 3rd. And we still have yet to receive his death certificates. Now, I know it was a holiday weekend, and while the certificates aren’t on created by Greenlawn, they way they have handled this is shameful. There are only about 3 times over the course of four months that they actually communicated and really only recently. Once they said there was a hold up at the hospital, fine. Second time they said that they were sure that the lady at the office sent it in because of the holiday or employee change it wasn’t made clear. And then finally they assured they sent it off and it should be completed soon. Now in between these very short exchanges there was zero communication, and frequent brush offs. Let me be clear, we’re not upset we didn’t have the death certificates, we understand that takes time. It’s their complete lack of communication. Every single time my grandmother called she would get “I’ll take down your number and some one will call you back.” Did they? No. Not one single time. She had to keep calling to get any sort of answer. Any who has had a deceased family member knows how much banks, insurance companies, medical offices etc harass a person for the death certificate. So along with grieving, my grandmother also had to endure multiple phone calls with companies harassing her because “death certificates don’t take this long” and since Greenlawn is allergic to to communicating, she had no answers to give them. Now yesterday my grandmother spoke with a very nice woman at greenlawn(which has been rare throughout this process) where she assured that the certificates would be ready today and they would be picking them up and we could pick them up, they would give us a call. But you guessed it, no one has called. So I did earlier, where I was told someone would call me back. And no one has. I’m not surprised I’m just completely disheartened by the lack of empathy or communication this company has. I will be driving over today and waiting at the office to receive the certificates they they assured us yesterday would be there. Do better.
- MCMarvin CaseyNov 5, 20255.0Received a friendly and warm welcome from Caitlyn. Caitlyn answered all of our questions and was very helpful and informative. We could not have ask for better service.
- DNDavid NguyenNov 1, 20255.0Our beloved Mother passed away on an early Saturday morning at our home. We called Greenlawn around noon that day, and went in to see Keanu Frayre at 2PM. By 4PM, their team was already at our home to pick her up! Keanu is professional, thorough and very clear to the detail. He is patient, knowledgeable, and accommodating! He helped us with things and items that we did not think of, as this is the first death in our family! For the next 2 weeks when my Mom was kept there, everything was a blessing! We used their full service! And everything could not be better! On the first day of viewing, we went in a few hours before the scheduled viewing time to see our Mom in advance. Everything was perfectly done and set up. We want to specially thank Candy Huerta for her excellent work, her attention to the detail, and for her compassion! She made herself available at any time, and for any needs we had. We also want to thank Anthony for his professionalism and help! Thank you again, and we wish you the very best!
- SGStarfire GenochioOct 30, 20251.0visited 10 29 25 security guard was following me and my family even after I explained to him I was only here visiting family and he didnt need to watch us and he began to record us with his personal iPhone this was unacceptable and I am willing to meet in person about this and explain the entire situation I hope greenlawn SW can fix this transgression. My family and I have just been through enough burying my brother with you guys. We bought two plots and do not deserve to be treated like this!
- IHIMB HOct 23, 20251.0Extremely disappointed in service received after spending thousands of dollars. - The director that handled the arrangements was great initially, but follow up afterward was minimal to non-existent. My other relatives were contacted about various items - picking up death certificates, status of special order keepsakes, etc., but they were not the main contact and it was represented to them that I had been contacted, but this was not the case. In addition, the director we worked with never returned my calls and I was passed around different representatives for follow up. - For weeks after cremation we received no communication on the ashes and my relatives were told they should send a portion to me when I PAID Greenlawn for shipping. - Special order keepsake jewelry that also cost over $1,300 HAD THE ORDER NUMBER PRINTED ON IT. The jewelry company said Greenlawn should have told us and marked on the order form to have it removed at no cost. This isn't in any of the materials provided by Greenlawn, we were never told, and the jewelry company said we would have to pay to have it remade. This is absolutely heartbreaking mentally and financially.
Frequently Asked Questions About Greenlawn Cemetery SW
How does the cost for a funeral ceremony compare to the cost of a memorial service or celebration-of-life?
Attempting to compare the costs of the three is rather like trying to compare oranges, mangoes and apples; it can't be done. Perhaps it's easier to see funerals, memorial services and celebrations-of-life as three points on a spectrum–a range, if you like–of ceremonial formats. At one end is the funeral; at the other, the celebration-of-life, and in the middle, the memorial service. The funeral is most commonly the most expensive of the three; which is especially easy to see when you consider the cost of the casket is a significant expense. The cost of any of the three is totally dependent on the choices you make during the arrangement conference.
Is it necessary to have flowers at the ceremony?
Flowers create a background of warmth and beauty which adds to the dignity and consolation of the funeral service. "Necessary" may not be the right word; but there's no doubt flowers at a funeral or other end-of-life ceremony serve many valuable purposes including a means of a visual expression of sympathy, love and respect or a means of lending support.
What's involved in preparing the body for viewing at a visitation or funeral?
The preparation of the deceased can involve a number of different tasks performed by trained and licensed embalmer and restorative artists. Without going into too much detail; the body is temporarily preserved by embalming, refrigeration, or a combination of the two. It is washed, dressed and otherwise groomed; then placed in the chosen casket for viewing. Should you wish to know more about the process, contact us. There are also many excellent articles online describing the process in greater detail.
What is a celebrant?
The Celebrant Foundation and Institute define celebrants as "trained professionals who believe in the power and effectiveness of ceremony and ritual to serve basic needs of society and the individual. The Celebrant's mission is to help the client create a ceremony that reflects his or her beliefs, philosophy of life, and personality." A life-cycle celebrant is especially valuable when a family has no religious affiliations or ties to a clergy person or minister who can officiate the funeral service, but involving a celebrant in the funeral planning process has been found to enhance the funeral experience for all concerned. "The Celebrant comes to the table with no agenda," shares the Institute's website, "and no preconceived notion of what the ceremony should or must look like. Instead, through careful interviewing, the Celebrant elicits what is meaningful for each client." If you think hiring a celebrant is the right for your family's situation, contact us for more details.
How does the cost of a funeral ceremony compare to a memorial service or celebration-of-life at Greenlawn Cemetery SW?
Funerals are typically the most expensive, especially due to the cost of a casket, while memorial services and celebrations-of-life vary. Costs depend on the choices made during arrangements.
Is it necessary to have flowers at a ceremony held at Greenlawn Cemetery SW?
While not strictly necessary, flowers add warmth and dignity to funeral services and serve as a visual expression of sympathy, love, and support.
What is involved in preparing the body for viewing at Greenlawn Cemetery SW?
Preparation includes preservation by embalming or refrigeration, washing, dressing, grooming, and placement in a chosen casket by trained professionals.
What is a celebrant and how might they assist with a service at Greenlawn Cemetery SW?
A celebrant is a trained professional who helps create personalized ceremonies reflecting beliefs and personality, enhancing the funeral experience, especially when no religious officiant is involved.
What are the regular hours of operation for Greenlawn Cemetery SW?
Open Monday to Friday from 8:30 AM to 5:00 PM, Saturday 8:30 AM to 4:30 PM, and Sunday 10:00 AM to 2:00 PM.
What payment options does Greenlawn Cemetery SW accept for their services?
They accept American Express, Discover, Mastercard, Visa, and also offer financing options.
What products are available at Greenlawn Cemetery SW?
They offer caskets, urns, and flowers for their services.
How can I contact Greenlawn Cemetery SW?
You can call +1 661-834-8820 or email wecare@greenlawnfunerals.com for inquiries.
What nearby places can I visit before or after my appointment at Greenlawn Cemetery SW?
Nearby you can find several dining options like Popeyes® Louisiana Kitchen for fast food, Gong cha for bubble tea, and Molly J's for an American diner experience.
Are there nearby services to help with monument and memorial needs near Greenlawn Cemetery SW?
Yes, Bakersfield Monument Company is nearby and offers monument and professional services that can complement cemetery arrangements.
How can nearby transportation or facilities help me find Greenlawn Cemetery SW?
Nearby landmarks include gas stations like BP and ARCO, and the Greenlawn Southwest Mortuary, which can serve as helpful reference points when locating the cemetery.