Creating Change Counseling

Reviews

• AF

  ASHLEY FORD

  Dec 22, 2023
  1.0
  Do NOT recommend. I’ve literally been trying to make an appointment with this place since OCT 11. I reached out through the website and no one followed up. I had to reach back out to them quite some time later. I filled out some paperwork that they emailed me after I called them, and was told she would connect back with me shortly. She gave me a name of who she would be setting me up with. She never reached back out. I reached out yet again, because no one can seem to follow through on when they say they will reach back out to me. Last I spoke with someone was early in the week of Thanksgiving. Miraculously, she states she was actually in process of emailing me (doubtful. Funny timing, huh!?) She mentioned they have someone new starting and she’s going to try to set me up with her (what happened to the person I was previously getting set up with cause it was definitely a different lady !?) She asks me a couple times about insurance, etc. as if all that information was not already provided to her a month or more prior. I had to state my insurances 2-3 times during this call because she couldn’t retain the info. She states she has no information on what insurances new person is taking yet and says I can just self pay (seriously??) I let her know that I want to use insurance. WHY WOULD I SELF PAY WITH TWO PROVIDERS? Last I heard from them was she was going to see if this person accepted my insurance and that they would call me back to set up appointment—Nothing…. I’ve heard nothing and it’s been a month. Other than the obvious incompetence, this place lacks ANY kind of follow through for potential clients. I will not ever recommend this place to anyone. If it’s this difficult to set up a single appointment, how much of a connection do you make with your clients.
• PD

  Patricia Dequeant

  Aug 13, 2022
  5.0
  Alan Hahn has been truly helpful for myself for the last 2/3 years and has been terrific with my teen son as well for nearly as long. My son who is on the spectrum and has anxiety and ADHD has continued to flourish under Alan's therapeutic guidance and developmental care. His anxiety is more manageable and his social skills (despite his diagnosis aquired elsewhere) have only improved. For myself I've found the EMDR sessions Alan offers to be instrumental in addressing the traumatic experiences and episodes of intense stress I've struggled with for years prior to meeting him. He's easy to communicate with and express concerns to. When it comes to appointment times and scheduling he and Sarah his secretary are prompt to return calls. He offers individual counceling as well as family sessions. I found family sesdions helpful when my husband and I felt we needed to speak as a family concerning our son while including him on the appointment. I highly recommend him if you or a loved one is seeking truly helpful, quality care.
• KB

  Kaleb Bivens

  Jul 13, 2022
  5.0
  I have been to a few different counselors (changed due to insurance) and I just want to say that Alan has changed my life. I went in thinking that this would be another normal session when starting. This office has a laid back atmosphere that makes you feel at home. Every session I feel like anything I say is being listened too, and taken to heart and not pushed off. I have been coming here for two years, and do not plan on changing. I also want to say thank you to the front office staff in the clinic. Sarah is great and they are very good about appointment reminders, and if you have to reschedule they are willing to work with you. All in all this is a great place and I would recommend this office to anyone seeking mental health guidance.
• MM

  Mr Mocha

  Mar 29, 2022
  5.0
  Alan is amazing

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