Primrose School of The Mid-Cities

Reviews

• RA

  rayan awad

  Sep 27, 2026
  1.0
  Unfortunately, our experience did not work out for our son. He had a very difficult time adjusting to the school, and the staff were aware that he was struggling. We genuinely intended to continue and, based on the school’s recommendation, increased the number of days he attended in hopes that it would help him adjust. Our weekly tuition then became $310. Despite giving it a try, he continued to struggle with the transition, and we ultimately decided that continuing was not the right choice for him at that time. After we withdrew him, I spoke with a staff member about the $310 payment and was told it would be refunded. We also discussed whether the refund would be processed through the payment system or by check. I was later contacted by the same staff member and told that, after an internal meeting, the decision had changed and the $310 would not be refunded because of the two-week withdrawal policy. What disappointed me most was the way the situation was handled. We had followed the school’s recommendation because we genuinely wanted to make it work, and the school was aware of how difficult the adjustment had been for our son. I’m sharing our experience so other parents can ask detailed questions about adjustment, withdrawal, and billing policies before enrolling.
• JS

  Jennifer Sturges

  Aug 31, 2026
  2.0
  My daughter attended the school for a few months. During that time, she repeatedly reported that she watched TV. When I asked the staff about what the purpose was, I was never given a good answer. They also regularly lost items that belong to children, even when they were clearly marked. Steer clear this location does not meet the Primrose standard I’ve experienced at other locations.
• BE

  Bobby E

  Aug 15, 2026
  5.0
  We had the absolute best experience with Primrose. It is bittersweet that our children are going back to school, because they have been nothing but excellent. The staff was super accommodating for us when our previous daycare just shut down, they accepted us, and our children had the best time ever since. Their summer camp program is something we will definitely be back for. Our son had a great time going in several field trips, learning things, and actually doing activities over the summer. Their teachers and staff are amazing, and we never once had an issue or anything but full love and competence with our kids. This has been beyond a five star experience for us.
• MF

  MICHAEL FOSTER

  Jun 26, 2026
  1.0
  I had a very negative experience with Primrose School of The Mid-Cities during the short time my family had children enrolled there. My biggest concern was how the staff handled parent instructions about food. My fiancée and I were clear that our children should not be served carrots because they cause negative reactions and gastric distress. I believe any childcare center should respect a parent’s instruction not to serve a specific food to their child, especially when the parent is trying to prevent a known reaction. Instead, the response we received felt dismissive and unnecessarily rigid. When I picked up the girls and tried to express our concerns, I felt the staff was unprofessional and defensive rather than helpful or reassuring. As a parent or caregiver, you should be able to raise a concern about your child’s food, safety, or care without feeling like the center is more focused on protecting itself than listening. I understand that childcare centers have policies and paperwork requirements, but that should not override common sense or basic respect for parents’ wishes about what their children should and should not be fed. The situation was handled poorly, and it left us with very little trust in the center. For the cost and reputation of Primrose, I expected much better communication, professionalism, and respect for parent concerns. I would not recommend this location.
• SS

  Spencer

  May 11, 2026
  5.0
  We have had such a wonderful experience with Primrose School of the Mid-Cities. The teachers and staff truly care about the children and create a warm, safe, and nurturing environment where kids can learn and grow. Communication with parents is excellent, and it’s clear that education, creativity, and character development are a top priority. Our child looks forward to going every day, and we’ve seen so much growth in confidence, social skills, and learning. We are incredibly grateful for the positive impact Primrose has had on our family!

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