Let me start by saying that every teacher in the infant room was amazing. They were loving, caring, compassionate women, and we will always be grateful for the care they gave my granddaughter. Unfortunately, our experience declined significantly after she moved into the toddler classroom.
I want to share our family’s experience at the KinderCare on Northeastern Boulevard in Nashua so that other parents and grandparents can make an informed decision.
My granddaughter attended this center, and both my daughter and I experienced ongoing concerns throughout her time there. We trusted KinderCare to provide a safe, structured, and nurturing environment, but unfortunately, that was not our experience.
From what I personally witnessed, there appeared to be very little structure in the toddler classroom. It often felt chaotic, with children running around instead of participating in organized, supervised activities. I personally observed children climbing on tables, bookcases, and a wooden play kitchen while staff members were not actively intervening.
I also personally witnessed staff members yelling at children, which I found very concerning. On another occasion, I observed the older child of a staff member interacting with the younger classroom and hitting a smaller child with a broom handle. Witnessing a staff member’s older child strike a younger child raised serious concerns for me about supervision, safety, and whether appropriate boundaries were being maintained when staff members’ children were present in the classroom.
One of the most disturbing incidents occurred while my granddaughter was she was given a cup of lemon water that had apparently been left from the previous day. The lemons were slimey. When my daughter went to give her the said cup my grand daughter refused to drink it when she opened it she saw the slimey water. So she did not drink water that day while in kindercare.
I also felt personally disrespected by Jeff during an interaction in which he raised his voice and spoke to me in an unprofessional manner. When I brought this to management’s attention, I was told there had been previous concerns regarding his behavior. Later, when my daughter raised legitimate concerns, she received what we felt was a rude and argumentative email from Jeff. Carolina, the center director, reviewed the email and acknowledged that it was inappropriate. She even stated that another member of management was shocked after reading it. Despite acknowledging that the communication was inappropriate, Jeff’s behavior was ultimately defended. The email was later deleted, but fortunately we had already taken screenshots. Rather than making us feel heard, we were left feeling dismissed and unsupported.
There were also many other ongoing concerns. My granddaughter’s belongings, including packs of Pampers, clothing, and other personal items, repeatedly went missing without explanation. My daughter was frequently called to pick my grand daughter up because she supposedly had a fever or diarrhea. However, after bringing her home, we routinely checked her temperature and found that she did not have a fever, and she did not have diarrhea. While we cannot know the reason for these repeated calls, the frequency of these incidents left us with serious concerns. And assumed that they were shortstaffed and needed to thin out the classroom.
No daycare is perfect, and we understand that mistakes can happen. However, what truly matters is how concerns are handled. In our experience, there was a lack of accountability, professionalism, and respect when we tried to advocate for my granddaughter’s well-being.
We are sharing our experience not to attack anyone personally, but because we believe other families deserve as much information as possible when choosing a daycare. Ask questions, stay involved, and make unannounced visits. Your child’s safety and well-being are too important not to.
If you are looking for a childcare where your needs will be met I can say wholeheartedly. This is not the place.
KG
Kaitlin Gropp
May 15, 2026
Today was one of the hardest goodbyes. 💛
We said goodbye to Aubrey’s very first daycare today, and wow… I was not prepared for just how emotional it would be.
This place was so much more than just childcare for us—it was a place where Aubrey was loved, nurtured, encouraged, and given the space to grow into even more of the amazing little girl she is becoming. Watching her go from being this tiny baby to learning new things, gaining confidence, making little friendships, exploring, playing, and growing in independence has been such an incredible journey.
To her amazing teachers—thank you will never feel like enough. Thank you for loving our girl like your own. Thank you for the cuddles, the patience, the encouragement, the silly moments, the comfort on hard days, and for celebrating every milestone right alongside us. Knowing she was in the hands of people who genuinely cared for her made all the difference.
As a parent, there’s something so bittersweet about watching your baby grow. You pray for them to learn and thrive… but somehow when they actually do, it tugs at your heart in ways you never expected.
Today was full of gratitude, pride, and definitely some tears. We will always be so thankful for the role this daycare played in Aubrey’s story and in ours. 💕 Thank you for helping shape such a special chapter of her little life.
On to the next adventure, sweet girl. Mommy is emotional. 🥹✨