Dixon KinderCare

Reviews

• SN

  Sharon Newton

  Oct 12, 2025
  1.0
  Formal Complaint Regarding Serious Health and Safety Concerns at Dixon KinderCare I am writing to formally document and express my deep concern and dissatisfaction regarding my grandson's experience with Dixon KinderCare which raises serious questions about the facility’s operational integrity, commitment to child safety, and overall hygiene practices. Prior to his first day of attendance, my daughter's account was prematurely charged without explanation or justification. While this was concerning, it pales in comparison to what followed shortly thereafter. Within two weeks of attendance, my grandbaby suffered two hematomas while under the care and supervision of Dixon KinderCare staff. When I inquired about the injuries, I was told they were “bug bites” and was informed that other children had also experienced similar “bites.” Given the severity and appearance of the hematomas, this explanation was not only medically implausible, but also dismissive of legitimate safety concerns. I requested that a formal and thorough investigation be conducted to determine the cause of my grandson' s injuries as diagnosed by the doctor. Despite this reasonable and necessary request, I received no follow-up, no incident report, and no meaningful communication whatsoever. The lack of transparency and failure to take appropriate investigative action is deeply troubling and, in my opinion, constitutes a serious breach of the duty of care expected from a licensed childcare provider. Further compounding my concern is the generally unsanitary condition of the facility. The floors are consistently dirty, and the overall cleanliness is far below acceptable standards for a childcare environment. It is no surprise, then, that a communication was recently distributed to parents acknowledging an outbreak of hand, foot, and mouth disease — a condition often associated with poor hygiene and inadequate sanitation. I strongly urge any grandparent/parent considering enrollment at this center to exercise extreme caution. Based on our experience, Dixon KinderCare has demonstrated a disturbing lack of accountability, inadequate safety protocols, and a failure to provide even the most basic standards of hygiene and communication. Sharon N.
• AP

  Alonia Preston

  Jun 27, 2024
  3.0
  Went on a tour here. The staff were really nice and seemed amazing at their jobs. They did seem a little understaffed. The reason I removed stars and why we won’t be enrolling is because of the cleanliness of the facility. When we entered the lobby the floor was really dirty and it just overall looked like it wasn’t cleaned as often as it should be. This review is not to be rude, more so hoping that the leaders see it and make a change. It’s clear that the staff is amazing and just maybe needs more resources to keep up with the building. Also, they may need resources to update their systems. The other daycares we visited have moved to tablet sign ins and online updates. Kindercare costs just as much as other higher cost daycares, but was not up to par with what the others offered.
• SJ

  Sandy Jordan

  Sep 16, 2020
  5.0
  Great daycare, my children look forward to attending everyday. Friendly staff that knows all the children by their names.
• NC

  Nicolai Cherry

  Mar 1, 2019
  5.0
  From my experience and what I have observed, this is a great facility with amazing staff and associates! Everyone has a passion for giving the children quality care in a great learning environment and ensuring that each child is giving attentive support.

Frequently Asked Questions About Dixon KinderCare